Summary
Overview
Work History
Education
Skills
Timeline
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Kristena Jackson

Peculiar,MO

Summary

Proactive professional with experience executing quality care in high-pressure situations. Deep knowledge the field and outstanding team communication skills. Proudly demonstrated commitment, compassion and reasoned thinking while performing tasks rapidly to enhance patient outcomes.

Overview

22
22
years of professional experience

Work History

AEMT

Anderson County EMS
Garnett, Kansas
01.2018 - Current
  • Responded quickly to 911 calls for assistance providing on-scene treatment for trauma victims.
  • Managed respiratory emergencies such as asthma attacks or allergic reactions.
  • Stocked ambulances with necessary supplies prior to responding to calls.

Store Manager

Hibbetts Sports
Iola, Kansas
08.2016 - 01.2018
  • Organized promotional events to increase product awareness.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Performed regular price checks to ensure competitive pricing.
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.

Customer Service Lead

Cabelas DC
Kansas City, Kansas
08.2002 - 02.2008
  • Directed customer service staff activities, including training, coaching and performance management.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
  • Maintained accurate records of customer interactions and transactions.
  • Handled customer inquiries and complaints in a professional manner.
  • Developed and implemented customer service policies and procedures to improve quality of customer experience.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
  • Provided expertise on product knowledge, services, policies and procedures to customers.

Education

Associate of Science - Paramedic

Barton County Community College
Great Bend, KS
05-2016

Skills

  • Trauma management
  • Vital signs monitoring
  • Documentation And Reporting
  • Patient Transport
  • Direct Patient Care

Timeline

AEMT

Anderson County EMS
01.2018 - Current

Store Manager

Hibbetts Sports
08.2016 - 01.2018

Customer Service Lead

Cabelas DC
08.2002 - 02.2008

Associate of Science - Paramedic

Barton County Community College

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Kristena Jackson