KRISTEN A KOMASSA
SaaS Consultant / Account Executive
Oconomowoc,WI
Summary
Sales professional with 10+ years’ experience looking to be an indispensable part of a value-driven organization that provides ample growth opportunities and a continuous learning environment to enhance the career prospects while making optimum utilization of skill set. Seeking a career to utilize the knowledge, personal skills to gain comprehensive understanding at a reputed organization so I am able to take responsibility and contribute significantly to meet the organizational goals.
Overview
14
14
years of professional experience
Work History
Senior Strategic Account Executive
Zylo
Indianapolis, IN
01.2024 - Current
- 2024 Q1 and Q2 100%+ quota attainment.
- Increase customer satisfaction and retention through strong relationship management and value realization strategies.
- Develop and execute customized account plans to drive adoption, usage, and expansion of Zylo’s software and services.
- Partner with clients to identify business goals, challenges, and opportunities for growth.
- Provide expert guidance on platform optimization and cost reduction.
- Own the customer renewal process, ensuring successful contract extensions.
- Collaborate with internal teams on pricing, negotiations, and customer advocacy.
- Salesforce, CRM, and Microsoft proficient.
ONEImpact Strategic Account Manager
SoftwareONE
Milwaukee, WI
01.2020 - 12.2023
- 2020, 2021, and 2022, 2023 100% quota attainment.
- Empowering mission-based organizations to do more with less by embracing technology for positive change and progression.
- Develop and maintain strong knowledge of leading industry trends through ongoing training with software publishers.
- Develop, present and implement plans for acquiring new customers and traction in my assigned area including activity breakdowns, performance milestones, resource requirements, and expense budget.
- Responsible for quote and opportunity creation, as well as day to day customer requests.
Software Asset Manager / Strategic Account Manager
SoftwareONE
Waukesha, WI
04.2016 - 01.2020
- 2016, 2017, 2018, and 2019 Million Dollar Club and 100%+ quota attainment.
- Work strategically with customers to optimize software spend and assist in maturing their software lifecycle management.
- Effectively manage a network of over 9000+ publisher relationships.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Analyzed user feedback regarding software applications, recommending improvements or alternatives when necessary to enhance productivity levels within the organization.
- Microsoft Certified Professional.
Customer Support Specialist
SoftwareONE
Waukesha, WI
08.2014 - 03.2016
- Manage quote creation, order processing, and day-to-day customer and partner requests.
- Review open orders regularly, reconcile annual billings, and create true-up templates and renewal quotes.
- Develop and maintain strong knowledge of industry trends while pursuing ongoing training with software publishers.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Sales and Marketing Coordinator/Customer Development Representative
CC&N
Pewaukee, WI
06.2010 - 08.2014
Education
Bachelor of Letters and Science: Journalism and Mass Communication - undefined
University of Wisconsin – Milwaukee
Skills
- Recipient of Customer Service Awards
- Detail and Goal Oriented
- Time Management
- Ability to Multi-task
- Developing and Building Relationships
- Organized
Timeline
Senior Strategic Account Executive
Zylo
01.2024 - Current
ONEImpact Strategic Account Manager
SoftwareONE
01.2020 - 12.2023
Software Asset Manager / Strategic Account Manager
SoftwareONE
04.2016 - 01.2020
Customer Support Specialist
SoftwareONE
08.2014 - 03.2016
Sales and Marketing Coordinator/Customer Development Representative
CC&N
06.2010 - 08.2014
Bachelor of Letters and Science: Journalism and Mass Communication - undefined
University of Wisconsin – Milwaukee
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