Kristen Abernathy

• Supported by operations team in the data center r9esponsible for developing and supporting critical programs that drive maintenance, productivity, knowledge, and efficiency in field operations
• Development of Service Now tickets, content, delivery, and support for maintenance activities
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility to include filter changes, preventative maintenance on electrical and mechanical systems, install disconnects and deliver power to customers
• Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements
• Understand major and minor UPS and related systems’ Preventative Maintenance

Armed/ CAPEX Security officer

• Prevent unauthorized individuals/vehicles from entering the facility/restricted areas by using the latest security technology.
• Monitor safety, security and fire alarm systems, monitor onsite CCTV and respond as needed.
• Act as brand ambassador by providing clear and concise information to customers, employees, visitors to educate, inform and ensure compliance with rules and regulations of the facility, especially entry and exit procedures.
• In the event of an emergency, support the emergency plan, including providing clear direction to all occupants in the event of a safety or security related situation (i.e. fire or emergency evacuation).
• Appropriately document any significant security and safety incidents.
• Quickly and effectively assess and de-escalate situations which may present a threat to the safety or security of anyone within the facility.
• Communication between program managers and contractors for updating proper procedures on gate access operations.
• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and emergency response activities
• Monitor CCTVs, respond to alarms in compliance with SLA/OLA regulations
• Proficiency in badge systems, performed quality control on fingerprinting submissions and operated card scanner
• Provide escort services for customers and contractors
• Conduct required visual inspection of key assets and locations within the facility through roving foot and vehicle patrols, both inside and on the outside of the facility, throughout the year and in all weather conditions.
• Conducted exterior and foot patrols along perimeter and interior of site property to ensure protection and safety to clients, customers and contractors.

• Excellent customer satisfaction and kept team compliant with security protocols and appearance standards. Provided protection against property
• Recorded incident reports with detailed accounts of occurrences. Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• On foot or vehicle patrols of internal/external building spaces and facility grounds to identify and deter threats to assets. Assure safety of clients and visitors.
• Received incoming calls and transferred to clients within organization
• Conducted COVID-19 screening for entry onto property, Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
• Checked personnel ID badges and issued temporary credentials to visitors. Ensured all personnel requiring access to sensitive areas had proper level of clearances.
• Assessed ongoing risk factors and suggested improvements to senior management.

MOS- 92F:

• Received and issued fuel to trailers and vehicles along with refueling grounded aircraft, constructed assault hose-lines systems
• Performed and accounted weekly preventive maintenance checks and services (PMCS) to assigned equipped vehicles, cargos, pumps and tankers.
• Loaded and unloaded, moved and storage petroleum supplies; marked containers for proper identification; conducted safety inspections for storage facilities
• Trained reserved components for deployment by teaching rapid refueling on hose-lines and aircrafts to units
• Operated HMMWVs, LMTVs, tankers with certified military driving license
• Took samples of products for further analysis and standardized testing
• Observed production operations, identified safety hazards and addressed problems to maintain safety for all personnel