Hi, I’m
Kristen B. Hutt
Boaz,AL
Summary
Results-oriented sales and marketing professional dedicated to implementing strategic initiatives that enhance profitability and improve workplace morale. Skilled in cultivating and sustaining professional relationships to foster growth for both the company and clients. Committed to leveraging expertise to contribute to continued success in a dynamic organization.
Overview
13
years of professional experience
Work History
ProLinkCincinnati, OH
Client Relationship Manager/Senior Healthcare Recruiter
08.2022 - Current
Job overview
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Trained and mentored new team members to promote productivity, accuracy, and achieve revenue goals.
- Served as an escalation point for unresolved customer issues or disputes.
- Prepared detailed documentation, reports, and logs to identify and manage sales metrics, customer relations activities, and weekly performance metrics.
- Supported sales team members to drive growth and development.
- Sourced, reviewed, and conducted in-depth interviews with job candidates to assess qualifications, skills, and job compatibility.
- Ensured all pre-employment paperwork is completed accurately prior to start date.
- Collaborated with the compliance team to ensure a smooth onboarding process for new hires, which included conducting background checks, transcript requests, lab orders, Relias testing, and reference checks as part of the pre-employment process.
- Maintained strict confidentiality of all candidate and employee information in accordance with privacy laws and regulations.
- Collaborated with diverse groups of individuals to accomplish sales planning, development, address issues related to products and services, and account management, to grow existing accounts and establish new sales accounts.
Wells Fargo, NAAlbertville, Alabama
Senior Personal Banker
07.2016 - 08.2022
Job overview
- Maintained and built strong client relationships through quality, personable interactions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Identified potential fraud risks on accounts, and reported suspicious activities.
- Processed loan applications according to established guidelines.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Partnered with underwriters and financial advisors to provide clients with optimal financial solutions.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Followed operational standards, promoting security, risk management and compliance.
- Executed wire transfers of funds in compliance with banking best practices.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
Alabama Cancer CareGadsden, Alabama
Medical Coding and Billing Specialist
10.2013 - 08.2015
Job overview
- Utilized coding software, ICD-10, and tools efficiently to expedite the coding process.
- Managed coding for multiple specialties, ensuring specific codes are accurately applied.
- Supported external audits by providing coded data and documentation as requested.
- Ensured timely filing of all claims within established guidelines.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Reviewed received payments for accuracy and applied to intended patient accounts.
- Reviewed medical records and identified diagnosis codes, procedures, services, and supplies for coding purposes.
Boomer’sGadsden, Alabama
Office Manager
01.2012 - 10.2013
Job overview
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coded and entered daily invoices with in-house accounting software.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Gadsden State Community CollegeGadsden
Associate of Applied Science from Medical Billing And Coding - Minor in Office Admin
05-2014
Skills
- Problem-solving abilities
- Client satisfaction-driven
- Relationship management
- Fraud prevention
- Great interpersonal, verbal, and written communication
- Medical terminology proficiency
- Strong organizational skills
- HIPAA compliance
- Relationship building and management
- Deadline-driven
- Accounts Receivable
- Office Management/Administration
- Loan application and processing
- Management and leadership
- HCPCS
- ICD-10
- Medical billing, coding, and transcription
- Tech Savvy
- Adaptability and flexibility
- Innovative and creative thinking
- Relationship cultivation and retention
- Cross-selling and upselling
Affiliations
- Member of Free Life Worship Church
- Avid hiker
- Volunteer at local animal shelters
References
References available upon request.
Timeline
Client Relationship Manager/Senior Healthcare Recruiter
ProLink
08.2022 - Current
Senior Personal Banker
Wells Fargo, NA
07.2016 - 08.2022
Medical Coding and Billing Specialist
Alabama Cancer Care
10.2013 - 08.2015
Office Manager
Boomer’s
01.2012 - 10.2013
Gadsden State Community College
Associate of Applied Science from Medical Billing And Coding - Minor in Office Admin
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