Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kristen D Kinsley

Henderson,NV

Summary

Hardworking cocktail server with 22 years of experience in the fast-paced service industry. Recognized for bringing enthusiasm, dedication, and an exceptional work ethic. Trained in customer service, with in-depth knowledge of high-volume and fast-paced nightclub and lounge service. Enthusiastic team player, successful at multitasking, and delivering friendly, prompt service to all customers. Dedicated to delivering a positive customer experience through genuine hospitality. TAM certified, with knowledge of alcohol service, liquor, and gaming laws.

Overview

22
22
years of professional experience

Work History

Service Administrator

Commercial Roofers, Inc.
Las Vegas, Nevada
02.2022 - Current
  • Process service contracts and project documentation with accuracy and efficiency.
  • Assist Project Managers with coordination and administrative support for roofing projects.
  • Handle billing, prepare invoices, and manage payment collection from contractors.
  • Answer and route incoming phone calls while providing professional customer service.
  • Support Service Manager in daily operational tasks and department organization.

Marketing Server Host/Cocktail Server

SBE- Hyde T-Mobile Arena
Las Vegas, NV
08.2019 - Current
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption and discontinued service to intoxicated guests.
  • Updated repeat customers on menu changes and new food and beverage specials to maintain quality service relationships.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked on guests to verify satisfaction with food and cocktails and suggested additional items to increase lounge sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth lounge operations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Calculated charges, collected and processed payments from customers.

DOE Assistant/Certified Pharmacy Technician

National Specialty Pharmacy
Las Vegas, Nevada
12.2020 - 02.2022
  • Answer phone calls.
  • Assist the DOE team with calling patients to verify if they need refills on their medications.
  • Refill medications.
  • Prepare medications for delivery or shipment.
  • Process payments through insurance and credit cards.

Emergency Communications Specialist

Las Vegas Metropolitan Police Department
Las Vegas, NV
01.2020 - 11.2020
  • Received and processed emergency and non-emergency service calls from the public requesting law enforcement or other support services; determined nature, location, and priority of incident; recalled citizens as necessary.
  • Displayed blank incident format on CAD terminal to ensure 9-1-1 displays of address and phone numbers; entered incident reports into the computer system or appropriately referred citizen; input addresses, locations, citizen information, and other pertinent information; updated or cancelled events as needed; documented errors.
  • Transferred calls to appropriate agencies, including the language bank as needed; answered calls from other agencies as needed, request fire, medical, tow, or community service agency services as needed; relayed information pertaining to roadway conditions to the relevant agencies as needed.
  • Processed emergency 9-1-1 and non-emergency police calls for the area served by LVMPD.
  • Logged on and off phone equipment or CAD system as appropriate; override CAD codes to change event status as needed; logged units on and off system.
  • Recorded officer information on suspects; confirmed warrants and previous arrests, updated information as needed; advised personnel of information updates; ran checks of guns, or related items for wants and registrations.
  • Verified and relayed information between officers, citizens, and others as needed via telephone and mobile computer terminals.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Utilized computer systems currently used in the LVMPD Communications Bureau; utilized various phone and computer equipment.
  • Monitored camera positions and controlled building access.
  • Read, updated, and remained current on pertinent Department and Communications Bureau policies, procedures, rules, and regulations.
  • Worked as part of a team to ensure public safety by handling the work of the Communications Bureau timely and efficiently.
  • Performed a variety of record keeping, filing, indexing and other general clerical work; printed messages from the computer screen as needed.
  • Maintained a variety of automated and manual logs, records and files related to dispatching activities; logged important information that did not warrant creating an event into the Ready Reference Briefing Log.

Food and Beverage Server

Chateau Nightclub- Beer Park
Las Vegas, NV
08.2019 - 01.2020
  • Greeted newly seated guests quickly and efficiently.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Educated guests on daily cocktail specials and appetizers, entrees, desserts and other menu items.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant and bar sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties and banquets.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.

Marketing Server Host/ Cocktail Server

SBE-Hyde Bellagio
Las Vegas, NV
12.2014 - 07.2019
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Completed thorough and accurate opening and closing duties to facilitate smooth nightclub and lounge operations.
  • Explained menu options to guests, offered food and specialty cocktail suggestions, and took orders for food and beverage.
  • Updated repeat customers on seasonal menu changes and updates to maintain quality service relationships and rapport.
  • Assisted in preparing for special event functions and banquets by polishing glassware and preparing for tray passed greet.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Added special garnishes and other finishing touches to improve visual impact of specialty cocktails.
  • Recommended specialty cocktails, wine selections and bottles of champagne and liquor to guide patrons toward more profitable items.
  • Processed customers' payments, utilized MLife cards, and provided receipts.
  • Maximized team performance by training new employees on proper beverage handling, guest expectations and nightclub and lounge protocols.
  • Occasionally helped out with nightclub operations by greeting tables, documenting rescodes and host slips, and bringing liquor bottles to tables to make cocktails for guests.

Cocktail Server

Hakkasan Group- PURE Nightclub
Las Vegas, Nevada
08.2007 - 05.2014
  • As a cocktail server for an upscale nightclub, my responsibilities were to provide impeccable customer service and encourage a positive nightlife experience to the guests.
  • Utilize every opportunity to up-sell cocktails, bottles, and additional products to the guest.
  • Complete opening and closing side work according to set standards.
  • Provide prompt, efficient, friendly, and quality service at all times.
  • Ensure Health Code compliance at all times. Having fun with guest, while simultaneously abiding by all state liquor and gaming regulations.

Hostess and Cocktail/Food Server

Angel Management Group- Social House
Las Vegas, Nevada
11.2006 - 08.2007
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Completed opening and closing checklists according to set standards.
  • Actively complied with all health department regulations and rectified issues immediately.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Assisted servers and dining room wait staff and quickly responded to guests' needs.
  • Provided high quality service and experience.
  • Got promoted from hostess, to cocktail server, to food server all within 8 months of getting hired.

Hostess

Sammy's Woodfired Pizza
Las Vegas, Nevada
12.2005 - 05.2006
  • Greeted all guests with a smile and in a timely manner.
  • Completed all daily opening and closing side work.
  • Assisted food servers, kitchen staff, and management and happily fulfilled their requests.
  • Restocked all silverware, linens, and pizza boxes daily.
  • Maintained a clean and sanitary restroom.
  • Ensured all guests were happy with their tables and their service.

Hostess

Planet Hollywood
Las Vegas, Nevada
12.2003 - 12.2005
  • Welcomed all guests in a pleasant and courteous manner.
  • Facilitated prompt and accurate seating and service of all guests.
  • Skillfully anticipated and addressed guests' service needs.
  • Completed opening and closing side work daily, and assisted food servers with theirs as well.
  • Guided guests through the dining rooms and ensured that they had a wonderful dining experience.
  • Assisted all team members to serve food and beverages that exceeded guests' expectations.
  • Routinely cleaned tables, carpets, floors, and restrooms.

Education

Associate of Arts - Business Management

CSN
2007

High School Diploma - General Education

Basic High School
Henderson, NV
2004

Skills

  • Upbeat, outgoing, and positive
  • Extensive hospitality background
  • Highly responsible and dependable
  • Proven success in effective customer upselling
  • Reliable, honest, and committed to customer service
  • Team-oriented and loyal
  • Able to work in a fast-paced environment
  • Excellent guest service skills

Accomplishments

  • TAM Certified
  • Won several incentive programs by up-selling products to guests

Timeline

Service Administrator

Commercial Roofers, Inc.
02.2022 - Current

DOE Assistant/Certified Pharmacy Technician

National Specialty Pharmacy
12.2020 - 02.2022

Emergency Communications Specialist

Las Vegas Metropolitan Police Department
01.2020 - 11.2020

Marketing Server Host/Cocktail Server

SBE- Hyde T-Mobile Arena
08.2019 - Current

Food and Beverage Server

Chateau Nightclub- Beer Park
08.2019 - 01.2020

Marketing Server Host/ Cocktail Server

SBE-Hyde Bellagio
12.2014 - 07.2019

Cocktail Server

Hakkasan Group- PURE Nightclub
08.2007 - 05.2014

Hostess and Cocktail/Food Server

Angel Management Group- Social House
11.2006 - 08.2007

Hostess

Sammy's Woodfired Pizza
12.2005 - 05.2006

Hostess

Planet Hollywood
12.2003 - 12.2005

Associate of Arts - Business Management

CSN

High School Diploma - General Education

Basic High School

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