Kristen DiCarlo
Blackwood,NJ
Summary
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than [Number] years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
18
18
years of professional experience
Work History
Vice President/Business Development Officer-Full Time
Parke Bank
06.2022 - Current
- Grow deposits through networking, relationships and outreach
- Partner with municipalities to win banking relationships
- Build and maintain relationships with all clients to ensure maximum satisfaction, done by consistent outreach as well as fast and efficient problem resolution
- Identify additional customer needs and work smoothly and efficiently to fulfill those needs (special needs remote deposits)
- Lead the entire onboarding process for all new clients, provide support with the setup of online banking, wire and ach platform setups, remote deposit capture and any other services needed by the customer to ensure their business could operate smoothly and efficiently
- Lead Cannabis banking efforts through events, outreach and referrals.
Vice President/Branch Manager/Business Development Officer- Full Time
Parke Bank
05.2018 - 06.2022
- Manage the customer service division of the bank through the branch, fielding phone calls and resolving all issues for customers using key systems for problem resolution as well as working with all other areas of the bank when needed to make sure all complaints and issues were resolved as quickly and efficiently as possible
- Grow deposit base through community networking and building key relationships
- Create and improve operational processes for branches
- Identify operational and procedural gaps in current policies and procedures and work with Deposit Operations as well as BSA to establish and implement these procedures
- Coach and develop staff in operations, customer service and sales to contribute to the overall deposit growth for the branch as well as to continue to increase our customer base
- Improve employee retention through proper training, consistent coaching and positive feedback and creating a positive work environment with positive team morale
- Manage RDIs for deposits as well as loans and communicate to customers as well as all teams and departments specific actions required for their specific customers
- Peer manager for other managers as a point of contact for operational and procedural questions as well as provide assistance with system support.
Vice President/Store Manager/Business Development Officer- Full Time
Republic Bank
02.2016 - 05.2018
- Grow deposit base through community networking and building key relationships
- Improved employee retention through staff promotions and providing a positive and fun atmosphere
- Coached and developed staff by offering constructive feedback and taking genuine interest in their long term career goals
- Proactively seek and follow up on sales opportunities and prospects, including new business
- Interview and hire new employees
- Develop, implement and manage a detailed business plan using total team involvement and participate in establishing team sales and service goals.
Branch Manager- Full Time
Bank of America
06.2010 - 02.2016
- Develop a successful team to ensure that branch goals are met
- Maintain all branch reports as well as review corporate reports to ensure that the branch is on track
- Succeed in meeting personal goals each semester
- Train and mentor staff
- Develop new strategies to assisting the branch in their success
- Hold one on one meetings with staff to give feedback and provide motivation
- Interview and hire new employees
- Lead team through organizational changes successfully through daily coaching
- Lobby Lead to ensure positive customer experience for each customer
- Maintain operational integrity of all aspects of financial center
- Peer audit other financial centers.
Branch Manager- Full Time
Citizens Bank
07.2006 - 06.2010
- Develop a successful team to ensure that branch goals are met
- Maintain all branch reports as well as review corporate reports to ensure that the branch is on track
- Succeed in meeting personal goals each quarter
- Train and mentor staff
- Develop new strategies to assisting the branch in their success
- Hold one on one meetings with staff to give feedback and provide motivation
- Interview and hire new employees
- Attend weekly telemarketing meetings in order to schedule appointments and develop relationships between the bank and businesses within the area
- Participate in daily commitment calls and sales status calls.
Assistant Branch Manager- Full Time
Citizens Bank
10.2007 - 01.2009
- Assist in maintaining the operational integrity of the branch
- Maintain and exceed quarterly sales goals
- Train and mentor staff
- Work closely with the Branch Manager to ensure that the branch is on track in meeting all goals.
Supervisor
Citizens Bank
11.2006 - 10.2007
- Assist the Branch Manager and Assistant Branch Manager in reaching and maintaining all branch goals
- Assist in maintaining the operational integrity of the branch
- Maintain and exceed quarterly sales goals
- Assist in training and mentoring staff.
Education
Bachelor of Arts, English -
Rutgers University
12.2005
Skills
- Leadership skills
- Collaborative mindset
- Fosters cross-departmental synergy
- Strong ethical and morale compass
- Robust Banking Background
- Empathetic and sensitive to all customers
Statement
Statement about banking and community service
Community Service
- Special Olympics, Area 7 Head Delegate - Fundraising Chairperson
- Bancroft, Adult Coach- Special needs athletes in Volleyball, Basketball, Track, Soccer.
- Rotary International, Treasurer for Haddonfield Rotary, President of Financial Investment Committee
- Symphony in C, Young Friends Chairperson
Timeline
Vice President/Business Development Officer-Full Time
Parke Bank
06.2022 - Current
Vice President/Branch Manager/Business Development Officer- Full Time
Parke Bank
05.2018 - 06.2022
Vice President/Store Manager/Business Development Officer- Full Time
Republic Bank
02.2016 - 05.2018
Branch Manager- Full Time
Bank of America
06.2010 - 02.2016
Assistant Branch Manager- Full Time
Citizens Bank
10.2007 - 01.2009
Supervisor
Citizens Bank
11.2006 - 10.2007
Branch Manager- Full Time
Citizens Bank
07.2006 - 06.2010
Bachelor of Arts, English -
Rutgers University
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