Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Detention Officer
DeKalb County Sheriff's Office
Decatur, GA
01.2023 - 04.2024
Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
Supervised inmates during recreational activities, providing guidance when needed.
Monitored inmate behavior to ensure compliance with facility regulations and procedures.
Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
Provided support and assistance to fellow officers during emergency situations.
Maintained records of incident reports and daily logs to document inmate activity.
Enforced disciplinary action when appropriate according to established guidelines.
Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
Investigated disturbances within the facility and reported findings to supervisors.
Escorted inmates from one area of the detention center to another safely and securely.
Served meals in a timely manner while enforcing mealtime regulations for inmates.
Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
Responded quickly and effectively to any medical emergencies that arose within the facility.
Participated in training sessions designed to improve job performance or learn new techniques.
Conducted regular safety inspections of all equipment used by staff members or inmates.
Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
Followed daily routine schedule and took head counts of all inmates in assigned cell block.
Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
Exercised surveillance and control over 150+ inmates.
Transported and escorted inmates to hospitals, court and other institutions.
Supervised inmates during day-to-day activities.
Inspected locks, window bars, doors and security systems to support escape prevention.
Counseled inmates and responded to legitimate questions, concerns and requests.
Issued clothing, tools and other authorized items to inmates.
Instructed inmates in work assignments and explained tasks.
Took prisoners into custody and escorted to locations within and outside facility.
Detention Officer
Geo Group Inc
Hampton, GA
01.2022 - 01.2023
Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
Supervised inmates during recreational activities, providing guidance when needed.
Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
Provided support and assistance to fellow officers during emergency situations.
Maintained records of incident reports and daily logs to document inmate activity.
Enforced disciplinary action when appropriate according to established guidelines.
Escorted inmates from one area of the detention center to another safely and securely.
Responded quickly and effectively to any medical emergencies that arose within the facility.
Fingerprinted and photographed incoming and released inmates.
Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
Exercised surveillance and control over 150+ inmates.
Performed head counts, checking cells for missing inmates.
Health Information Clerk
Northside Hospital Atlanta
Atlanta, GA
10.2020 - 01.2022
Created patient medical records and maintained their confidentiality.
Reviewed and updated patient information, including address changes and insurance updates.
Verified accuracy of data entry into electronic health record system.
Assisted with coding diagnosis and procedures for billing purposes.
Answered phone calls from patients to answer questions or provide information.
Processed requests for release of confidential medical information in accordance with HIPAA regulations.
Compiled statistical reports on disease, mortality rates, and other health related topics as requested by management staff.
Retrieved medical records for physicians, nurses, and other healthcare professionals when needed.
Maintained filing systems according to established standards to ensure easy retrieval of documents.
Performed daily audits on patient charts to ensure completeness and accuracy of documentation.
Scanned patient records into the electronic health record system for long-term storage.
Provided customer service support to visitors, patients, families. in a friendly manner.
Generated weekly and monthly reports summarizing various aspects of the department's activities such as number of patients seen, types of treatments received.
Resolved discrepancies between paper medical records and electronic health records.
Tracked all incoming and outgoing correspondence related to the Health Information Department.
Responded promptly to requests from physicians or other healthcare personnel regarding patient information or medical records status.
Asst. Manager
CVS Pharmacy
Atlanta, GA
12.2018 - 10.2020
Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Developed a system for tracking inventory and ordering supplies as needed.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Maintained up-to-date knowledge of company products and services.
Collaborated with management on developing strategic plans for achieving business goals.
Communicated regularly with customers to gain insights into their needs.
Established processes for monitoring customer satisfaction levels.
Created reports on sales trends, inventory levels, and financial data.
Facilitated interdepartmental communication by attending meetings or providing updates.
Supervised daily operations including scheduling shifts, assigning duties.
Served as a liaison between staff members and senior management personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed completed work to verify consistency, quality and conformance.
Medical Office Assistant
Metropolitan Hospital Center
New York , NY
01.2015 - 12.2018
Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
Verified insurance coverage for each patient visit.
Managed medical records using an electronic health record system.
Prepared patient charts prior to each appointment.
Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
Ensured that all required paperwork was completed accurately prior to submitting it for processing.
Followed HIPAA guidelines to ensure confidentiality of patient information.
Accurately entered billing codes into the computer system for reimbursement purposes.
Communicated effectively with other healthcare staff members regarding patient care plans.
Maintained confidentiality of records relating to clients' treatment
Received and screened telephone calls and visitors by determining or addressing needs.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Ordered and maintained supply inventory for medical office.
Completed relevant insurance and other claim forms.
Compiled and coded patient information or data in appropriate computer system.
Education
High School Diploma -
Norman Thomas Highschool
New York, NY
06-2005
Some College (No Degree) - Health Information Technology
Plaza College
Forest Hills, NY
Skills
Defensive techniques
Facility monitoring
Inmate observation
Security and sanitation checks
Effective Communication
Operational Reporting
Analytical Thinking
Goal Setting
Project Leadership
Decision-Making
Team Collaboration
Task Prioritization
Certification
Georgia post certified.
Timeline
Detention Officer
DeKalb County Sheriff's Office
01.2023 - 04.2024
Detention Officer
Geo Group Inc
01.2022 - 01.2023
Health Information Clerk
Northside Hospital Atlanta
10.2020 - 01.2022
Asst. Manager
CVS Pharmacy
12.2018 - 10.2020
Medical Office Assistant
Metropolitan Hospital Center
01.2015 - 12.2018
High School Diploma -
Norman Thomas Highschool
Some College (No Degree) - Health Information Technology