Kristene Parker
Abita Springs,LA
Summary
Dynamic sales professional with a proven track record at Pyramid Food Brokers, excelling in customer relationship building and interpersonal communication. Successfully increased repeat business through trust-based relationships and effective problem resolution. Skilled in managing teams and implementing training programs to enhance customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Sales Representative
Pyramid Food Brokers
05.2022 - Current
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Participated in trade shows and conferences to network and generate leads.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Manager
Panera Bread
01.2014 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Manager
Texas Roadhouse
08.2011 - 11.2013
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
General Manager
IHOP
07.2006 - 07.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
Business Administration And Management
Valley Commercial College
Modesto, CaSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Timeline
Sales Representative
Pyramid Food Brokers
05.2022 - Current
Manager
Panera Bread
01.2014 - 05.2022
Service Manager
Texas Roadhouse
08.2011 - 11.2013
General Manager
IHOP
07.2006 - 07.2011
Business Administration And Management
Valley Commercial College
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