Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Qualifications
Timeline
Generic

Kristen K. Bennett

Massillon,OH

Summary

Certified Medical Assistant with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency. Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant (AAMA)-Phone Triage

Generations Women's Health
North Canton, Ohio
12.2012 - Current
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Explained treatment procedures and physicians' instructions.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Ordered medical supplies from approved vendors based on predetermined budget parameters.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Administered injections under the direction of a physician or nurse practitioner.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated equipment and machinery according to safety guidelines.

Certified Medical Assistant (AAMA)

Albert Domingo,MD-OB/GYN
Canton, Ohio
02.2012 - 11.2012
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Explained treatment procedures and physicians' instructions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.

Certified Medical Assistant (AAMA)

Daniel Cain, DO- OB/GYN
Massillon, Ohio
02.2004 - 01.2012
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Explained treatment procedures and physicians' instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.

Certified Medical Assistant (AAMA)

Michael Barat, MD- ENT
Massillon, Ohio
10.1993 - 01.2004
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Explained treatment procedures and physicians' instructions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Ran the allergy lab and did all the allergy testing and mixing of allergens to prepare for injections
  • IM injections and allergy injections
  • Necessary paperwork for all disabilities, FMLA, and surgeries.
  • Paperwork for the physicians licensure, CEU's, and recredentialing
  • ordered supplies
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Scheduled appointments for patients via phone and in person.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Documented notes during patient visits.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Worked with cross-functional teams to achieve goals.

Warehouse Worker

Suarez
North Canton, Ohio
06.1988 - 04.1993
  • Inspected and packaged jewelry
  • packaged orders and shipped them out

Education

Associate of Applied Science - Medical Assisting

Stark Technical College
North Canton, OH
06-1993

High School Diploma -

Jackson High School
Massillon, OH
06-1990

Skills

  • Vital signs measurement
  • HIPAA compliance
  • Specimens collection and processing
  • Verbal and written communication
  • Patient assessments and care
  • Phlebotomy
  • phone triage
  • Medical terminology knowledge
  • Medical equipment operation
  • Effective communication
  • Basic Laboratory Skills

Accomplishments

  • Employee of the Year at Generations Women's Health- 2021
  • Member of the Ohio State Society of Medical Assistants

Certification

  • American Association of Medical Assistants Certificate No. 55610 exp. 6/2026

Qualifications

  • I have 32 years of experience in the medical field

Timeline

Certified Medical Assistant (AAMA)-Phone Triage

Generations Women's Health
12.2012 - Current

Certified Medical Assistant (AAMA)

Albert Domingo,MD-OB/GYN
02.2012 - 11.2012

Certified Medical Assistant (AAMA)

Daniel Cain, DO- OB/GYN
02.2004 - 01.2012

Certified Medical Assistant (AAMA)

Michael Barat, MD- ENT
10.1993 - 01.2004

Warehouse Worker

Suarez
06.1988 - 04.1993

Associate of Applied Science - Medical Assisting

Stark Technical College

High School Diploma -

Jackson High School

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