Kristen M. Lee
Jacksonville,FL
Summary
Seasoned Business Analyst collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Regulatory Reporting Analyst (Consultant)
Deutsche Bank
07.2022 - 11.2022
- Responsible for the prepping of regulatory report filings with the regulatory bodies; Pledge Report, TFC1 Report, and the 2900
- Examined the impact of and comment on proposed and final regulatory rules
- Prepared quarterly analytics and variance analysis for due diligence with senior management and functional partners
- Assisted in the implementation of Regulatory Report tools, report preparation and corresponding controls processes if required
- Maintained strong focus on internal controls; ensured compliance with internal regulatory reporting policies and procedures
- Participated in bank examinations and internal and external audits; identify, escalate and remediate data quality enhancements
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Computed year to date average turnover, turns per week and turnover percent.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Resolved variances in performance reports through root cause analysis and review of internal performance reports.
- Prepared documentation for business analysts and updated client data.
- Assisted risk analyst with sorting data.
- Reviewed and analyzed systems functions and reporting processes for accuracy.
- Maintained accuracy of general ledger and assisted in bank reconciliations.
Compliance Analyst (Government Contractor)
Small Business Administration
12.2021 - 06.2022
- Performs a variety of tasks including processing, origination, servicing, guaranty purchasing and/or liquidating
- Reviews assigned loan file to become acquainted with the characteristic requirements, collateral, and terms of the loan
- Reviews and analyzes requests from direct borrowers or requests from participant lenders in relation to servicing, liquidating or purchasing loans depending upon the division to which the incumbent is assigned
- Independently determines what data is needed in order to analyze/evaluate the request
- Analyzes these requests in terms of financial condition of the borrowers and their effect and implication they have on the interest of SBA if they are approved
- Provided direction to the business on developing corrective action plans and effectively managing regulatory change
- Analyzes financial statements (using cash flow projections and ratio analysis) as necessary to detect trends in the financial condition of the business and to initiate appropriate corrective actions
- Provides extensive servicing, purchasing or liquidation of the more complex delinquent loans or potentially delinquent loans
- Analyzes the underlying problems and causes of the delinquency and develops the solutions to protect the interest of the Agency and the survival of the small business
- Conducts research necessary to assist lenders in answering inquiries regarding recently submitted actions or inquires
- Utilize various software programs to perform daily tasks including Microsoft Word, Excel, Access, and Outlook
- Performs other loan processing, servicing, purchasing, liquidation or other transaction activities as needed to support the office operation
- Provided subject matter expertise with comprehensive knowledge of business and functional area
- Enforced compliance with complex state and federal laws, rules and regulations for industry.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Prepared documentation and records for upcoming audits and inspections.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
Sr. Business Analyst (Contractor)
Bank of America
08.2019 - 12.2021
- Analyzed business and User needs, based on various testing, such as UAT and Stress testing
- Utilized Microsoft Visio regarding flow charts and mapping processes Responsible for a wide variety of delegated compliance, supervisory, administrative and business functions
- Conducts reviews to validate plan is within program guidelines, to limit risk and financial exposure to the business unit and the firm
- Interpreted data and compiled it into value-added information for various audiences
- Responsible for one or more complex projects and project transitioning
- Processed data classification, and data extraction from a variety of sources
- Served as a point of contact for employees to communicate with management
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Directed business analysts in executing and delivering various tactical and strategic plans.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Executed analysis of risks and identified risk mitigation strategies.
- Evaluated trends to understand competitive environments and assess current strategies.
- Streamlined techniques to support agile methodology implementations.
- Supported team using servant leadership style and leading by example.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
Compliance Manager
Digital Risk Mortgage Services
08.2016 - 07.2019
- Responsible for one or more complex projects and project transitioning
- Conducted interviews, trained new hires
- Performed monthly trend analysis
- Root Cause Analysis and Compliance testing using compliance testing software
- Monitored reporting, escalation, and timely remediation of issues
- Coordinated with the VP to ensure system readiness
- Conducted compliance team meetings
- Ensured processors, underwriters, and closers followed all guidelines and regulations
- Calculated Income
- Reviewed loans for fraud activities
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Managed compliance efforts, reporting and audits.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Supervised and coached compliance personnel in mortgage and home equity, vehicle lending, credit card services and deposits monitoring.
- Managed quality programs to reduce overdue compliance activities.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
Business Operations Analyst
Bank of America
10.2010 - 03.2016
- Ensured approval falls within the established lending guidelines
- Participated in special and emergent projects, adapting quickly to shifting financial realities to produce exceptional outcomes.
- Created standardized statistical models for use in enhancing and streamlining reporting processes.
- Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Gathered, documented and modeled data to assess business trends.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- System Configuration BAC
- Responsible for Six Sigma reporting
- Coached Managers on quality scoring rubrics for associates
- Prepared reporting for SAR and QAR reports
- Reviewed loans for fraud activities
- Captured callers’ intent on where calls should be routed to interpret and code items
- Translate colloquialisms, common expressions and acronyms into information in order to complete call
- Perform queries within computer programs
- Created PowerPoint Presentations for coaching and Training
- Performed troubleshooting and maintenance of existing network for NICE systems.
- Tracked problematic system errors by implementing various user support tracking metrics.
Skills
- Troubleshooting skills
- Agile Methodologies
- Compliance Testing
- Business Analysis
- Business Requirements
- Status Updates
- Researching and Compiling Data
- Deliverable Tracking
- Corrective Actions
Certification
Scrum Masters Certification , Six Sigma Global Institute - 2022
Agile Project Management Fundamentals, Management and Strategy Institute - 2021
Lean Six Sigma White Belt, Management and Strategy Institute - 2021
Certified Nutritionist - International Sports Science Association -2022
Certified Personal Trainer - International Sports Science Association - 2022
Education
Bachelor of Science - Business Information Systems
Ashford University
San Diego, CA 08.2020 - Current
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