Kristen M. Richards
Surprise,Arizona
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Operations Director
Focus Point of Sale of Arizona
01.2011 - Current
- Oversaw California and Arizona offices; streamlining all departments and offices together.
- Mentored employees and offered constructive feedback for performance improvement.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Established quality customer relationships through consistent delivery on commitments and boosted customer satisfaction.
- Negotiated contracts, pricing structures and delivery schedules.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Collaborated with executives to develop and execute strategic business plans.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Worked with outside sales during Covid as we did not have sales advisors
- Worked with project management team from sales implementation to final invoicing
- Ordered all hardware; worked with vendors to get best pricing and availability on hardware that we needed
- Managed day to day operations, assisted all employees with questions they needed to manage their day properly
- Conducted daily sales meetings to make sure sales team was on track and meeting their quotas
- Conducted weekly project operations meetings to make sure all projects were on track.
BDC Manager
The Selmor Group
05.2008 - 01.2011
- Worked Selmor/KIA Pilot program exclusively; was able to maintain some dealerships to stay with program after program ended.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Helped team achieve goals to boost sales and build morale.
- Posted appointments on internal board to notify sales department.
- Conducted calling blitzes for select customer demographics to support marketing initiatives.
- Offered incentives to reschedule no-show and canceled appointments.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Logged customer comments in dealer management system for follow-up.
Office Manager/Service Manager/Project Coordinator/President’s Assistant
ABI Lighting and Signs
01.2005 - 05.2008
- Responsible for general office flow, (2) project coordinators and (2) service techs
- As Service Manager, made sure technicians were routed properly and schedules remained on time
- Interacted with clients to notify them immediately when jobs were complete or incomplete
- Billed out jobs when completed.
- As Project Coordinator, handled projects from estimate to billing
- Created bids and followed up on them if there was no response
- Once bids were approved, worked with clients to gather information needed to pull permits for signs
- Once permits were approved, scheduled install dates
- Work orders and install packets were made for all install crews
- Upon completion sent photos of projects
- Coordinated city inspections
- As Office Manager, passed out previous days work packets
- Made sure all coordinators had proper materials and information to make their day go smoothly
- Backed up reception when needed
- Made sure all daily interactions in office went smoothly
- Acted as assistant to President of company
- Made sure all of Presidents appointments were placed on calendar
- Put together installation schedule
Education
Some College (No Degree) - Continuing
Glendale Community College
Glendale, CASome College (No Degree) - English
Arizona State University
Glendale, AZSkills
- Manage Operations
- Strong Salesforce and Zendesk skills
- Client Advocacy
- Records Organization and Management
- Desktops, Laptops and Mobile Devices
- Operational Excellence
- Directing Team Members
- Travel Itineraries
Timeline
Operations Director
Focus Point of Sale of Arizona
01.2011 - Current
BDC Manager
The Selmor Group
05.2008 - 01.2011
Office Manager/Service Manager/Project Coordinator/President’s Assistant
ABI Lighting and Signs
01.2005 - 05.2008
Some College (No Degree) - Continuing
Glendale Community College
Some College (No Degree) - English
Arizona State University
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