Hi, I’m
Kristen Maag
COLUMBUS,Ohio
Summary
Health care professional with over 10 years of expertise using dedication and passion to drive outstanding patient care. Highly skilled in providing primary, preventive, and emergent care to individuals in a wide range of clinical settings. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
13
years of professional experience
8
Certifications
Work History
United States Navy
Hospital Corpsman
03.2014 - Current
Job overview
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs.
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Administered tests and medication to stabilize patients in field or in transit.
- Trained over 500 hospital corpsman and Army Medical staff in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
- Patient administration department head in charge of streamlining movement of over 3,583 joint service members, conducting 1,075 Tuberculosis Exposure assessments and aided in care of over 4,394 medical and dental patients.
- Organized extensive community outreach programs and fundraisers for moral and welfare totaling over 500 hours.
- Created triage medical team of 30 people to provide emergency medical care for 5K runs, hikes, and physical fitness tests.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Advanced knowledge in shipboard medical procedures with extra knowledge in cargo handling procedures, forklift procedures, crane operations, and expeditionary medical procedures.
Bowen Legacy DentalColumbus, OH
Dental Assistant/Orofacial Myologist
11.2016 - Current
Job overview
- Schedule 6-month hygiene recall appointments in advance to consistently maintain schedule of 85% capacity and reach production goals.
- Educate and encourage patients to schedule doctor-recommended treatment appointments to increase profitability.
- Assisted dentists by sterilizing work space, maintaining dental instruments, and hands on experience with all dental procedures.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Took dental radiographs following strict patient protection rules.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Educated patients on dental hygiene, systemic dental health, and functional dental medicine procedures.
- Recorded patient data into computer system using Dentrix while following privacy laws and maintaining high levels of accuracy.
- Measured and recorded vital statistics by taking patients' vitals.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Advanced knowledge in Obstructive Sleep disorders as well as Temporal Mandibular Joint Disorders.
- Extensive knowledge on holistic whole body health and holistic /biocompatibility techniques. Ex: ozone therapy, biocompatability testing, systemic knowledge.
- Advanced knowledge in pediatric airway disorders, orthotropics, and orofacial myology.
- Extensive knowledge on placement and care of Botulinum Toxin and Filler for facial aesthetics and muscle therapy.
- Safe and effective blood draw techniques for PRP and PRF for dental surgery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
The Little Fry WagonSandusky, OH
Co-Owner/Operator
05.2019 - Current
Job overview
- Front of house/ socializing with customers, product promotion/upselling products.
- Taking customer orders with 100% accuracy
- Serve food and beverages.
- Prepare itemized checks/accept payments (cash, POS, square).
- Knowledge of menu, how food is prepared, what food taste like, special orders permitted/substitutions, food preparation, setting daily specials based on customers and location.
- Food and drink purchasing, inventory tracking, networking with suppliers, marketing
- Following health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
K&K Auto And Truck Sales Inc.Fort Jennings, OH
Personal Assistant/Mobile Notary/Car Detailer
02.2010 - 01.2022
Job overview
- Handled incoming mail, bills and invoices and completed all coordinated tasks with 100% accuracy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created detailed processes for inventory management and paperwork procedures.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Attention to detail Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Received and processed paperwork for titles, sales, and bookkeeping in accordance with the Ohio Bureau of Motor Vehicles.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Attended public notary seminars to stay informed of updates to relevant laws and regulations.
- Developed and implemented strategies to streamline office operations.
Market BarDublin, OH
Bartender
01.2022 - 11.2022
Job overview
- Exceeded sales targets by 15%, leveraging a vast knowledge of drink options coupled with a personable approach.
- Built rapport with guests, offered tastings, and delivered drinks quickly selling 10% more than other bartenders.
- Ensured all guests felt welcome and were given responsive, gracious, and professional service at all times.
- Paired creativity with quick-witted ideas for servicing multiple customers at a time with unique and personalized drinks.
- Attended 50+ hours of off the clock training to develop wine pairing, beer, and cocktail expertise.
- Advanced knowledge on changing POS systems and trouble shooting and issues to mitigate need for manager assistance.
Scioto Country ClubColumbus, OH
Bartender
12.2021 - 09.2022
Job overview
- Assisted with inventorying beverage stock and bar supplies.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Served over 100 customers daily while managing supplies for 4 bars and supplies for 10 banquets per week.
Healthy Smile DentistryColumbus, OH
Dental Assistant
10.2015 - 11.2016
Job overview
- Carefully set up and broke down the operatory between treatments for 16 procedures daily.
- Managed infection control by preparing and sterilizing instruments and equipment in an efficient manner.
- Provided patients with accurate instructions for oral care following dental procedures.
- Performed various office tasks as necessary to ensure a smooth-running office.
JC Penney StoresLima, OH
Sales Associate/Scheduling Manager
11.2013 - 10.2015
Job overview
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales and engage customers.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained extensive knowledge of all company procedures and all store departments at all times.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests
- Coordinated staff schedules to guarantee optimum duty coverage.
- Managed over 25 employees scheduled weekly.
- Increased sales by over 20%.
Education
National UniversitySan Diego, CA
MBA from Allied Health
06.2024
The Ohio State UniversityColumbus
Bachelor of Science from Psychology
01.2019
Fort Sam Houston Medical TrainingSan Antonio, TX
Certified Dental Assistant from Dental Assisting
11.2014
Fort Sam Houston Medical TrainingSan Antonio, TX
Emergency Medical Technician from Medical Assisting
09.2014
Skills
- Patient data gathering
- Infection control proficiency
- Dental office administration
- Patient intake procedures
- Data confidentiality measures
- Direct Patient Care
- Patient Assessments
- Medical Records Management
- First Aid/CPR
- Customer Service
- Organization
- Relationship Development
Volunteer Work
- Cuban Community Center Nursing Home: February 2019-November 2019
- Roselawn Manor Assisted Living Facility: November 1998-Present
- KidSmiles Pediatric Dental Clinic: November 2016- Present
Certification
- Certified Myofunctional Therapist
- Myobrace Certified Provider
- Ozone masterclass certified
Timeline
Bartender
Market Bar
01.2022 - 11.2022
Bartender
Scioto Country Club
12.2021 - 09.2022
Co-Owner/Operator
The Little Fry Wagon
05.2019 - Current
Dental Assistant/Orofacial Myologist
Bowen Legacy Dental
11.2016 - Current
Dental Assistant
Healthy Smile Dentistry
10.2015 - 11.2016
Hospital Corpsman
United States Navy
03.2014 - Current
Sales Associate/Scheduling Manager
JC Penney Stores
11.2013 - 10.2015
Personal Assistant/Mobile Notary/Car Detailer
K&K Auto And Truck Sales Inc.
02.2010 - 01.2022
National University
MBA from Allied Health
The Ohio State University
Bachelor of Science from Psychology
Fort Sam Houston Medical Training
Certified Dental Assistant from Dental Assisting
Fort Sam Houston Medical Training
Emergency Medical Technician from Medical Assisting
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