Overview
Work History
Education
Skills
Websites
Volunteer Experience
Work Availability
Timeline
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Kristen Mayo

Kristen Mayo

Clinton,MD

Overview

8
8
years of professional experience

Work History

Office Administrative Assistant

Michael And Son Services
Alexandria, VA
05.2023 - Current
  • Present existing and prospective customers with valuable service or product information to aid in decision-making
  • Perform various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs
  • Input data into computer databases using Microsoft Office applications such as Excel, Word and PowerPoint
  • Accurately communicate and answer inbound calls, chats along with emails to facilitate customer service

Branch Service Rep I

Congressional Federal Credit Union
Washington D.C.
01.2023 - 06.2023
  • Accurately processed member transactions throughout the business day
  • Accurately balanced cash drawer, while maintaining compliance & operational integrity of transactions
  • Completed tasks with the working knowledge of policies and procedures
  • Always maintained member security; assisted other branch staff with moderately complex transactions
  • Welcomed members by name, provided a high level of service and built relationships with members

Personal Assistant

Goofy's Brand
Alexandria
02.2022 - 02.2023
  • Scheduled meetings and managed calendars; answered phone calls, emails and relayed messages
  • Helped with daily time management; Plan travel, including flights and scheduled ground transportation
  • Coordinated events, speaking engagements and Advertisement promotions; ran errands as requested
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes

Valet Attendant

The Ritz Carlton
Tysons Corner
10.2021 - 06.2022
  • Welcomed guest to the hotel; offered to open doors or assist with luggage and other heavy items
  • Directed traffic in the driveway as needed and assisted guests with entering / leaving the premises
  • Collected and accurately labeled keys belonging to the guests to ensure their proper return
  • Organized and filed audit paperwork regarding guests' vehicles and daily transactions.

Associate Banker Intern

JP Morgan Chase & Co
Arlington
08.2021 - 01.2022
  • Ensured financial transactions were completed accurately and efficiently
  • Complied with all policies, procedures, and regulatory banking requirements with extensive attention to detail
  • Instructed and demonstrated self-service options (ATM, Mobile App, Online) to complete financial needs
  • Deciphered what services are necessary when customers do not have the language to explain their needs.

Education

Consumer Banking Student -

Year Up
01.2022

Graduate -

Surrattsville High School
05.2020

Skills

  • Microsoft Office
  • Trouble Shooting
  • Router Configuration
  • Sales
  • Customer Service
  • Market Research
  • Project Management
  • Leadership
  • Collaboration
  • Public Speaking
  • Communication
  • Client Satisfaction
  • Policy Adherence
  • Organization
  • Conversational Spanish
  • Negotiating
  • Personal Assisting
  • Auditing
  • Account Management
  • Call Documentation
  • Billing and Invoicing
  • Database administration

Websites

Volunteer Experience

Great Grace Church, 01/2015, 01/2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Administrative Assistant

Michael And Son Services
05.2023 - Current

Branch Service Rep I

Congressional Federal Credit Union
01.2023 - 06.2023

Personal Assistant

Goofy's Brand
02.2022 - 02.2023

Valet Attendant

The Ritz Carlton
10.2021 - 06.2022

Associate Banker Intern

JP Morgan Chase & Co
08.2021 - 01.2022

Consumer Banking Student -

Year Up

Graduate -

Surrattsville High School

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Kristen Mayo