Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Kristen Milton

Humble,Texas

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Team Leader - CRM OperationsTeam Leader - Project ManagementSenior Finance SpecialistTechnical Support ExpertOperations Manager

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Houston, TX
Open to relocation: Yes

Important To Me

Work-life balancePersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchCompany CulturePaid time offStock Options / Equity / Profit SharingHealthcare benefitsCareer advancement4-day work weekWork from home option

Summary

Dynamic team leader with extensive experience in CRM operations and project management. Skilled in data analysis and developing solutions that drive operational efficiency. Committed to aligning strategic goals with team capabilities to achieve measurable outcomes.

Overview

12
12
years of professional experience

Work History

Team Leader - CRM Operations

Worldpay Merchant Services
08.2025 - Current
  • Led the successful implementation of new CRM systems, contributing to improved operational efficiency.
  • Mentored junior staff members to support their professional growth and strengthen the skills within the team.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Developed standard operating procedures to streamline CRM processes and improve efficiency.

Team Leader - Project Management

Worldpay Merchant Services
10.2022 - 08.2025
  • Led cross-functional teams to ensure project milestones were met on time and within budget.
  • Developed and implemented project plans, enhancing overall workflow efficiency.
  • Facilitated regular project status meetings to communicate updates and address challenges.
  • Championed change management efforts during company-wide transitions while minimizing disruption to ongoing projects.
  • Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.

Team Leader

Worldpay Merchant Services
02.2021 - 10.2022
  • Led cross-functional teams to enhance payment processing efficiency and service delivery standards.
  • Developed training programs for staff, improving onboarding and knowledge retention rates.
  • Streamlined operational workflows, resulting in reduced transaction times and increased customer satisfaction.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Senior Finance Specialist

Worldpay Merchant Services
03.2020 - 02.2021
  • Led financial analysis initiatives to enhance profitability and operational efficiency.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Input financial data and produced reports using Tableau.
  • Coordinated cross-departmental efforts to resolve complex customer issues pertaining to billing disputes or account adjustments.
  • Negotiated payment arrangements with clients experiencing financial difficulties, minimizing loss exposure for the company.

Technical Support Expert

Worldpay Merchant Services
01.2017 - 03.2020
  • Adapted quickly to new technologies introduced within the organization allowing early adoption and training for the team.
  • Streamlined internal processes through the development of troubleshooting guides and FAQs for common problems.
  • Assisted in server maintenance tasks including patch management, hardware upgrades, backup administration, and performance tuning for optimal system efficiency.
  • Performed network security design and integration duties.
  • Diagnosed and executed resolution for network and server issues.

Physical Security Manager

Allied Universal Security Services
09.2016 - 01.2017
  • Led strategic planning initiatives to align security operations with organizational goals and objectives.
  • Supervised team of 6 security personnel during shift.
  • Managed security personnel, ensuring adherence to operational guidelines and performance standards.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Trained staff on emergency response procedures, promoting a culture of safety awareness among employees.

Hospital Security Officer

St. Joseph's Hospital and Medical Center
12.2015 - 09.2016
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Responded effectively to emergency situations, coordinating with medical and law enforcement personnel.
  • Wrote detailed reports of all security breaches and investigations.
  • Maintained accurate incident reports and documentation for security-related events and actions taken.
  • Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.

Telecommunications Officer

Galena Park Police Department
07.2014 - 12.2015
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.

Education

Master of Science - Finance Management

Lamar University
Beaumont, TX
05-2024

Bachelor of Science - Criminal Justice

University of Houston-Downtown
Houston, TX
12-2021

Skills

  • Cash flow management
  • Manpower planning
  • Developing solutions
  • Project management
  • Forecasting trends
  • Portfolio management
  • Research and data analysis
  • Data interpretation
  • Financial and operational reporting

Timeline

Team Leader - CRM Operations

Worldpay Merchant Services
08.2025 - Current

Team Leader - Project Management

Worldpay Merchant Services
10.2022 - 08.2025

Team Leader

Worldpay Merchant Services
02.2021 - 10.2022

Senior Finance Specialist

Worldpay Merchant Services
03.2020 - 02.2021

Technical Support Expert

Worldpay Merchant Services
01.2017 - 03.2020

Physical Security Manager

Allied Universal Security Services
09.2016 - 01.2017

Hospital Security Officer

St. Joseph's Hospital and Medical Center
12.2015 - 09.2016

Telecommunications Officer

Galena Park Police Department
07.2014 - 12.2015

Master of Science - Finance Management

Lamar University

Bachelor of Science - Criminal Justice

University of Houston-Downtown

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Kristen Milton