Kristen Nicole Striegel
Richmond,TX
Summary
Seasoned operations professional and forward-thinking leader with 23 years of experience applying exceptional planning and problem-solving abilities toward enhancing company goals and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a solid understanding of enterprise project management, excellent communication and data tracking skills, talent for spotting areas in need of improvement and implementing positive changes with a strategic approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
CrossCountry Mortgage LLC
02.2018 - 04.2024
- Supervised operations staff and managed compliance with company policies, agency guidelines and industry changes..
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels and transparent data tracking.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and maintained relationships with external vendors and industry partners.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Production Manager
Envoy Mortgage LLC
11.2010 - 01.2018
- Implemented process flows and standard operating procedures to increase production and improve efficiency within the company branches and corporate office.
- Managed multiple pipelines and projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall production volume by over 300% due to the implementation of effective training methods, pipeline management, sales coaching, and re-establishing teams based on employee strengths.
- Resolved issues quickly to maintain productivity goals and meet contract deadlines.
- Delivered direct feedback to senior management regarding project visibility and status regularly, as well as monthly reporting of current production volume and future projections based on lead tracking, data analytics and historical trends.
Senior Mortgage Loan Processor
Southern Lending Group
04.2009 - 11.2011
- Processed mortgage loan applications accurately for over 10 years, successfully closing and funding 40-50 units per month.
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
Education
BBA - Business Management
University of Houston
Houston, TX12.2004
BBA - Business Marketing
University of Houston
Houston, TX12.2004
Skills
- Team Leadership and Management
- Communication
- Organization
- Project Planning and Scheduling
- Data Analytics/Reporting
- Budgeting and Forecasting
- Time and Risk Management
- Problem-solving and Conflict Resolution
- Technical understanding and writing
- Cross-Functional Collaboration
- Staff Training and Accountability
- Workflow Optimization
Certification
- Bookkeeping and Accounting Certification
- QBO Certification
- Project Management Certification
- CRM Certification
Timeline
Operations Manager
CrossCountry Mortgage LLC
02.2018 - 04.2024
Production Manager
Envoy Mortgage LLC
11.2010 - 01.2018
Senior Mortgage Loan Processor
Southern Lending Group
04.2009 - 11.2011
BBA - Business Management
University of Houston
BBA - Business Marketing
University of Houston
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