Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Noelle Contreras

Corona,CA

Summary

Dynamic customer service professional with a proven track record at Amazon Delivery Liaison, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in transforming complaints into positive experiences, ensuring satisfaction and repeat business. Committed to maintaining high standards in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Amazon Delivery Liaison DCX1
01.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

General Warehouse Associate

Amazon Fullfillment LGB3
07.2015 - 01.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Exceeded daily productivity goals through efficient task completion and strong time management skills.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
  • Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
  • Performed inventory control, such as counting, and stocking merchandise.

Drive-Thru Cashier

McDonalds
08.2013 - 08.2015
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.

Education

High School Diploma -

La Sierra High School
Riverside, CA
05-2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Amazon Delivery Liaison DCX1
01.2023 - 10.2024

General Warehouse Associate

Amazon Fullfillment LGB3
07.2015 - 01.2023

Drive-Thru Cashier

McDonalds
08.2013 - 08.2015

High School Diploma -

La Sierra High School

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Kristen Noelle Contreras