KRISTEN MILEWSKI
Hyrum,UT
Summary
Dedicated and meticulous professional with 19+ years of experience and a proven knowledge of sales, back-office operations, management, executive support, data entry and superb customer service skills. Excellent communicator, successful at managing multiple priorities with a positive attitude. Ready to leverage training, experience, and skills to take on new professional challenges and successfully fill the position in this company to grow, learn & develop career further.
Overview
20
20
years of professional experience
Work History
Realtor
Fitness Realty
06.2023 - Current
- Communicate with clients to understand & assess property needs, requirements, preferences & budgets to find ideal homes, compare recently sold area properties to determine competitive market prices
- Present purchase offers to sellers for consideration, negotiate between buyers, sellers & other agents, facilitate & manage real estate transactions & contracts of all aspects of sales to finalize purchases to exceed clients expectations
- Marketing & advertising, maintain connections with clients to encourage repeat business & referrals, network to maintain strong relationships with other agents and businesses, stay current & up to date on all state & nationwide laws & training
Bookkeeper/Personal Assistant
Byington & Goble, PLLC
05.2023 - Current
- Excellent organizational & multi-tasking skills in one of the fastest growing law firms in Northern Utah, manage & prioritize tasks to meet deadlines, strong communication & interpersonal skills, discuss sensitive & confidential issues with clients, provide administrative tasks & support for the partners of the firm
- Reconcile accounts, manage financial records with remarkable accuracy, responsible for assisting in all levels of processing law firm billing to clients, bookkeeping, bank deposits, manage trust account, process payments, handle accounts payable, billing & financial account management with use of QuickBooks, web applications, & iOS systems
- Oversee personal & professional calendars, coordinate appointments for future events, maintain appropriate filing of personal & professional documentation, respond to emails & other correspondence to facilitate communication & enhance business processes
Office Manager/Executive Assistant
Smart Buy Auto Sales
12.2011 - 05.2023
- Managed a multi million dollar dealership office, bookkeeping entries, accounts receivable, accounts payable, bank transactions for business, cash handling, use of QuickBooks & Excel, open & close office
- Verify contracts & assist with sales, Executive Assistant to owner of company, managed schedule & communicated effectively, assisted owner with other businesses owned, built rapport with customers & maintained strong & positive relationships with vendors
- Ran credit checks & applications for clients while keeping all their information confidential & secure, established & secured financing to fund transactions, collections on payments, performed title processing, arranged for registration & license plates with Department of Motor Vehicles, use of Dealership Software programs
- Maintained office operations by procuring office supplies, updated website with photos & specs of new inventory, marketing, organized & maintained office files, superb attention to detail & multi-tasking skills, addressed day-to-day needs of business, problem solving & critical thinking, responded to correspondence, managed mail, paid bills, general clerical duties, office errands
Emergency Communications Operator
AvantGuard Monitoring
10.2021 - 07.2022
- Monitored & processed over 50 daily emergency & non-emergency alarms such as; burglar, fire, medical & other alarm signals throughout United States by making quick judgment calls to determine appropriate actions accurately & professionally while remaining calm in high stressful situations
- Followed established protocols for professional handling of emergency situations, dispatched proper authorities including police, fire, & EMS, verified that help was on way & notified responsible parties, documented precise details of all responses for alarms on Stages Software, handled incoming calls, use of Microsoft Teams
- Maintained meaningful & trustworthy relationships, provided outstanding customer service with clear & concise communication & surpassed daily stats
Wire Specialist
Cache Valley Bank
11.2021 - 04.2022
- Prioritized & processed all Utah branches wire requests, completing over 100 daily electronic transfer of funds for clients & businesses by analyzing data to check for errors & inaccuracies for suspicious information or activity, performed high due diligence in verifying incoming & outgoing monetary wires in fast pace & prompt manner, managed time efficiently in order to meet daily Federal & Bank deadlines
- Confirmed & authorized sensitive information on each wire transaction with clients, businesses & coworkers, prepared & processed all documents required for each transaction including research, submitting & attaching The Office of Foreign Assets Control ("OFAC") of US Department of Treasury, use of FedLine Advantage & Excel
- Manually debited & credited bank accounts with use of Sparak banking system, maintained records, reconciled accounts, email & phone correspondence, delegated responsibilities within department, exceptional teamwork & customer service skills
Medical Records / Assistant
Gridley, Ward & Hamilton
01.2016 - 01.2017
- Medical records custodian for personal injury law firm, created & sent requests for clients past & current medical records & bills, follow up with multiple providers on requests sent, review, redact, scan records in & file, created chronology reports on clients, Maintained & followed HIPPA guidelines, created new PI files, use of MS Office, outstanding organizational skills
- Performed receptionist duties, set-up conference room for meetings, answered multi-line phone system & directed accordingly, scheduled appointments & provided appointment reminder calls, checked clients in, email correspondence, opened & sorted mail, paid bills, monitored calendar
- Assisted co-workers with high attention to detail in a demanding work environment, closed office, outstanding customer service & multi-tasking skills, assisted attorney with day-to-day needs
Sales Consultant
Wayfair
07.2011 - 12.2011
- Increased weekly sales by 10-25% through effective salesmanship by advising prospective customers on features & benefits of product lines, made recommendations & upsold based on customers' needs, cultivated lasting rapport with key industry clients by providing accurate pricing & credit terms to meet customer objectives
- Established loyal clientele base of multiple personal & corporate accounts, resolved occasional customer complaints by identifying their concerns & finding solutions to meet their needs & keep their business, exceeded bi-weekly sales goals
Sales Consultant
Pier 1 Imports
03.2010 - 07.2011
- Used consultative sales techniques to understand customers needs, recommended relevant products & services by making unique arrangements of product with customers' desires
- Executed flawless inventory placement by building displays & replenishing showroom with corporate guidelines, opened dozens of new store accounts for customers by initiating conversations & communicating benefits of account
Server / Hostess
Village Inn
01.2004 - 10.2010
- Took & placed orders from countless customers daily, managed bills for payment transactions, expedited & delivered food & beverage orders promptly with focused attention to customer needs, excellent customer service, superior multitasking in a fast-paced environment, hostess, greeted customers & planned seating arrangements with superb organizational skills
- Recruited to help open new location in South Ogden after demonstrating high performance in Roy location, awarded Employee of Month on several occasions, invited to work in Murray restaurant, busiest location in state of Utah after continuing to exceed expectations
Education
High School Diploma -
Two Rivers High School
Ogden, UTStringham Schools
Murray, UTSkills
- Sales
- Diligent
- 70 WPM
- MS Office
- Discretion
- Marketing
- QuickBooks
- Multitasking
- Adaptability
- Communication
- Analytical Skills
- Time Management
- Administrative Skills
- Organizational Skills
Timeline
Realtor
Fitness Realty
06.2023 - Current
Bookkeeper/Personal Assistant
Byington & Goble, PLLC
05.2023 - Current
Wire Specialist
Cache Valley Bank
11.2021 - 04.2022
Emergency Communications Operator
AvantGuard Monitoring
10.2021 - 07.2022
Medical Records / Assistant
Gridley, Ward & Hamilton
01.2016 - 01.2017
Office Manager/Executive Assistant
Smart Buy Auto Sales
12.2011 - 05.2023
Sales Consultant
Wayfair
07.2011 - 12.2011
Sales Consultant
Pier 1 Imports
03.2010 - 07.2011
Server / Hostess
Village Inn
01.2004 - 10.2010
High School Diploma -
Two Rivers High School
Stringham Schools
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