Kritsen Jones
New Bedford ,MA
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Community Counseling Of Bristol County
08.2022 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Enhanced patient care by developing and implementing comprehensive care plans.
Administrative Assistant
New Bedford School Department
09.2016 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
No Degree - Psychology & Sports Medicine
Eastern Nazarene College
Quincy, MASkills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Goal Setting
- Policy Adherence
- Scheduling
- Care Planning
- Progress Monitoring
- Interdepartmental Collaboration
- Patient Advocacy
- Patient Safety
Timeline
Care Coordinator
Community Counseling Of Bristol County
08.2022 - Current
Administrative Assistant
New Bedford School Department
09.2016 - 07.2022
No Degree - Psychology & Sports Medicine
Eastern Nazarene College
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