Summary
Overview
Work History
Education
Skills
Areas/Systems of Expertise
Certification
Accomplishments
References
Timeline
Generic

Kristen S Pinkney (Alston)

Harrisburg,NC

Summary

Personable administrative/HR professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Highly motivated and accomplished professional seeking a challenging position in Executive Human Resource Management and Executive Admin Operations and Support, utilizing my extensive experience and skills in strategic HR planning, talent acquisition, employee development, and administrative operations

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant to the Executive VP

Lowes Corporate
Mooresville, NC
11.2019 - 04.2023
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Compiled reports as requested by the Executive Director.
  • Tracked project progress using appropriate software programs.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Assisted with onboarding new employees by ensuring that all paperwork was completed correctly prior to start date.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Developed and maintained databases to track projects and activities.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated appointments, meetings and conferences.
  • Created PowerPoint presentations for executive level meetings and conferences.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Scheduled appointments, meetings and events for management staff.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Performed data entry tasks into various databases when necessary .
  • Inventoried and ordered supplies for office.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Maintained confidential records related to personnel files and organizational policies.
  • Answered phone calls and emails from customers, vendors, staff members. on behalf of the Executive Director.
  • Coordinated special projects at the direction of the Executive Director.

Talent Acquisition Coordinator

Lowes Corporate
Mooresville, NC
06.2019 - 11.2019
  • Interpreted and explained human resources policies, procedures or regulations.
  • Built talent pipeline according to core company values and role requirements.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Analyzed data related to recruitment metrics such as time-to-fill rate, cost-per-hire, quality of hire.
  • Conducted reference checks for final round candidates prior to extending an offer.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Conducted exit interviews and new hire follow-ups to provide feedback to management.
  • Recruited 25+ candidates per role and used diverse screening tools to identify qualified talent.
  • Applied market knowledge and sourcing skills to engage with active and non-active applicants.
  • Used social media as recruitment tool by posting content and responding to inquiries or comments.
  • Monitored feedback from both internal stakeholders and external sources regarding recruitment activities.
  • Conducted interviews to assist management in selecting most qualified candidates.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Tracked personal and financial information of employees.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Liaised with senior management staff on recruitment strategies for improving efficiency within the Talent Acquisition function.
  • Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
  • Promoted company culture to establish company as employer of choice in local market.
  • Sourced, qualified and conducted screening interviews with job candidates.

HR Coordinator /Event Coordinator/Office Manager

Coca Cola Bottling Co Consolidated
Charlotte, NC
11.2016 - 05.2019
  • Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
  • Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
  • Monitored performance evaluation processes to ensure timely completion of reviews.
  • Selected and interviewed candidates for all available positions.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines.
  • Explained human resources policies and procedures to employees.
  • Investigated complaints about discrimination or harassment brought forward by employees.
  • Generated monthly reports regarding employee absences and tardiness.
  • Reported on workplace health and safety compliance to superiors.
  • Resolved employee relations issues through effective communication and problem solving techniques.
  • Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
  • Helped with employee transfers and referrals.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Answered employee questions during entrance and exit interview processes.
  • Initialized background checks for potential new hires.
  • Organized events such as company picnics, holiday parties, health fairs or other special events for employees.
  • Developed employee orientation and training programs for new hires.
  • Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
  • Assisted in employee recruitment, hiring and interview processes.
  • Ensured compliance with federal and state labor laws by staying up-to-date on changes in legislation.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
  • Maintained employee records in compliance with applicable laws and regulations.
  • Created and implemented employee retention strategies.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Scheduled meetings between supervisors and employees for performance appraisals or disciplinary action.
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
  • Organized employee directories and updated individual contact information.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Achieved cost-savings by developing functional solutions to problems.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Developed diagrams and floor plans with event setup requirements.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.

Product Analyst

Ralph Lauren
Greensboro, NC
07.2013 - 11.2016
  • Presented findings to management and executive leadership and fielded questions to help refine strategies.
  • Tracked development health and velocity using agile tools to mitigate risks.
  • Tabulated data on industry trends and developments to present to management.
  • Leveraged marketing data to forecast marketing campaign success and sales trends.
  • Provided support for stakeholders throughout the entire product lifecycle from conception through launch.
  • Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
  • Developed and used specific methodologies for collecting and analyzing marketing data.
  • Generated standard or custom reports summarizing business, financial or economic data.
  • Analyzed customer data to determine trends in purchasing behavior.
  • Performed statistical data analysis to inform customer groups.
  • Surfaced insights and findings to support business and technical decisions.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Provided technical support for existing reports, dashboards or other tools.
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Identified and analyzed industry or geographic trends with business strategy implications.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Presented complex technical concepts in a clear manner suitable for non-technical audiences.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.

Executive Administrative Operations Assistant

Ralph Lauren
Greensboro, NC
04.2012 - 07.2013
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Prepared invoices and drafted memos for executives.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Assisted with the development of departmental budgets and tracked expenses accordingly.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Coordinated with executive staff to ensure successful completion of projects.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Processed invoices for payment according to established guidelines.
  • Communicated with vendors regarding orders, deliveries, and invoices.
  • Acted as liaison between executives and external vendors facilitating communication between parties.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Researched and prepared information for presentations to high-level executives.
  • Delivered optimal administrative, customer service and case management support.
  • Coordinated multiple schedules using online calendaring system.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Collaborated with internal departments to ensure efficient functioning of daily operations across multiple teams.
  • Ensured compliance with company policies, procedures, safety standards, government regulations.
  • Greeted visitors warmly upon arrival to the office space and provided assistance as needed.
  • Maintained office supplies inventory by checking stock levels; anticipating requirements; placing orders; verifying receipt.
  • Reviewed incoming mail and packages on a daily basis ensuring timely delivery of items.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Organized and maintained filing systems, databases, spreadsheets, documents, and records.
  • Performed research tasks as required by management team members.
  • Managed calendar appointments for executives including setting up conference calls and video conferencing sessions.
  • Created presentations utilizing Microsoft Office Suite programs including PowerPoint and Excel.
  • Answered incoming calls and emails promptly while providing excellent customer service.
  • Compiled and analyzed data to identify areas for improvement in operational processes.
  • Provided support in scheduling meetings, conferences, travel arrangements, and other special events.
  • Took detailed notes in meetings and disseminated information afterward.
  • Monitored employee timecards and attendance records ensuring accuracy of information entered into system.
  • Assisted with onboarding activities such as creating new hire packets or arranging orientation tours.
  • Developed and implemented procedures for efficient workflow of administrative operations.
  • Contributed to the organization's overall success by proactively identifying opportunities for improvement in existing processes.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Prepared reports on various topics related to office operations such as budgeting or employee performance metrics.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Lead Retail Sales Associate

Ralph Lauren
Mebane, NC
10.2010 - 07.2012
  • Developed and maintained relationships with new and existing clients through cold calling, emails, and follow-up calls.
  • Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
  • Collaborated with internal teams such as marketing, operations to ensure successful completion of projects.
  • Achieved established sales targets by generating new customer accounts.
  • Participated in brainstorming sessions for creating innovative ideas for generating leads.
  • Applied lead generating methods in high number of cold calls per day.
  • Cross-sold additional products and services to purchasing customers.
  • Documented sales call data in company software.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Maintained a database of potential leads from various sources such as web searches, referrals, networking events.
  • Identified areas of improvement in current processes related to lead generation activities.
  • Cultivated lucrative relationships with customers by using active listening, strong communication and exemplary issue resolution skills.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Computed purchases and received and processed cash or credit payment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated product features and benefits for customers' needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Conducted inventories on a regular basis to track stock levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Worked with fellow sales team members to achieve group targets.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Developed trusting relationships with customers by making personal connections.
  • Provided accurate information about products, prices and services.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Suggested ideas for improving store operations and increasing profits.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Upsold additional items based on customer interests and needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Prepared merchandise for purchase or rental.
  • Collected payments and provided accurate change.
  • Increased purchase amounts by cross-selling with similar products.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Described merchandise and explained use, operation and care.
  • Assisted customers with product selection, pricing and availability inquiries.
  • Recruited, hired, trained, evaluated, coached and disciplined staff members.

Education

MBA - Human Resources Management

Strayer University
Washington, DC
12-2022

Bachelor of Arts - Liberal Arts And General Studies

North Carolina A & T State University
Greensboro, NC
05-2016

Skills

  • Event Planning
  • Filing and Data Archiving
  • Bookkeeping
  • Budget Tracking
  • Meeting Planning
  • Document Preparation
  • Financial Services
  • Expense Reporting
  • Travel Arrangements
  • Schedule Management
  • Conference Planning
  • Report Analysis
  • Calendar Management
  • Multi-Line Phone Proficiency
  • File Management
  • Staff Management
  • Report Writing
  • Research Abilities
  • Presentation Creation
  • Microsoft Office Expertise
  • Office Administration
  • Report Development

Areas/Systems of Expertise

  • Microsoft Office Suite, SAP, PKMS, CVENT. C-Suite Concur, Vantage Point, Coupa, Corrigo, Oracle, ADP, Kronos, I-9 Verification, FMLA, FLSA, EEO, ADA, Workday,Sharepoint, Bipsync, Pitchbook, Peoplesoft, BrassRing Kenexa, Qlik Sense, Zoom, G-Suite, Quick Books, Diversity, Equity & Inclusion, Project management, Event management, Employee Engagement, All seated, Timeline Genius, Honeybook

Certification

  • Microsoft Office Suite Training & Certification
  • Professional Executive Writing Course Certification
  • Public Speaking Certification

Accomplishments

  • Implementation of new workflow system utilized to save dollars & maximum performance
  • Innovation Planner & Analyst of New Manufacturing & Distribution center start up
  • Associate for startup and opening of new factory retail store

References

References available upon request.

Timeline

Administrative Assistant to the Executive VP

Lowes Corporate
11.2019 - 04.2023

Talent Acquisition Coordinator

Lowes Corporate
06.2019 - 11.2019

HR Coordinator /Event Coordinator/Office Manager

Coca Cola Bottling Co Consolidated
11.2016 - 05.2019

Product Analyst

Ralph Lauren
07.2013 - 11.2016

Executive Administrative Operations Assistant

Ralph Lauren
04.2012 - 07.2013

Lead Retail Sales Associate

Ralph Lauren
10.2010 - 07.2012

MBA - Human Resources Management

Strayer University

Bachelor of Arts - Liberal Arts And General Studies

North Carolina A & T State University

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Kristen S Pinkney (Alston)