Kristen T. Lawrence
Webster,TX
Summary
Driven Account Coordinator offering in-depth experience in management of vital retail accounts and processes. Excellent communicator and leader with strengths in daily operations management, workflow improvements, sales and customer service.
Overview
8
8
years of professional experience
Work History
Account Coordinator
LG Household & Healthcare, LTD
01.2019 - Current
- Oversee entire Houston market solo, maintain retail sales, drive sales through link selling, train store associates, skincare demonstrations, escalated issues to appropriate channels as necessary, weekly conference calls, monitoring stock/inventory through ACCR reports, responsible for ensuring brand standards and objectives are met, effective scheduling, side by side selling, coaching and mentoring of associates, plan and execute effective store visit schedule to impact sales growth, asked appropriate open-ended questions to discover customers' needs and requirements, organizing and executing events, maintaining extensive knowledge of competitors offerings and presence in assigned territories, responsible for developing and leveraging positive retailer relationships to maximize store level support related to all areas of driving business.
Assistant Retreat Director
Massage Heights
02.2018 - 01.2019
- Responsible for all front of house operations, daily inventory, book clients, open store, close store, deposits, call suspended client accounts/collections, sale memberships, sale retail, assign daily duties to Lifestyle Consultants, client scheduling, filing client data, managing daily prospect check lists with Lifestyle Consultants, conduct weekly one on one evaluations, coach personal development with Lifestyle Consultants, resolved conflicts and negotiated mutually beneficial agreements between parties, meeting and exceeding retreat and individual sales goals, cultivated and strengthened lasting client relationships.
Counter Manager
Yves Saint Laurent
02.2017 - 02.2018
- Meet weekly/daily/hourly sales goals, facilitated strategies to present and sell merchandise through regular product demonstrations, extensive product knowledge, keep client data base, makeovers, sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals, sell credit cards, travel to California for new product launches and trainings, train staff, attend bi-weekly manager meetings, performed daily department maintenance tasks, including stock work, re-merchandising, price markdowns, budgeted, audited and balanced cash handlings to secure cash drawer, recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
Bartender – General Manager
Hudson Lounge
07.2013 - 03.2016
- Drove operational improvements which resulted in savings and improved profit margins, created social media content with consistent content and tone, enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service, liquor inventory, weekly cash deposits, credit card batching, keeping account of weekly sales reports, making service calls when necessary, responding to and booking event/hosting inquiries, special event organization, weekly paid outs, bi-weekly pay roll, bartend, managing schedules and performing variance and risk analysis to implement corrective actions, customer service issues, credit card charge backs, maintaining supplies for bar/office, all comps/voids, report directly to owner, managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
HS Diploma -
J. Frank Dobie High School
Houston, Tx05.2008
Skills
- Photoshop, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, T-Sheets, Google Sheets, Google Drive
- Customer service
- Strategic Planning
- Relationship development
- Staff Management
- Payroll and budgeting
- Credit and collections
- Data Management
- Digital marketing
- Business Operations
- Account Management
- Social Media
Timeline
Account Coordinator
LG Household & Healthcare, LTD
01.2019 - Current
Assistant Retreat Director
Massage Heights
02.2018 - 01.2019
Counter Manager
Yves Saint Laurent
02.2017 - 02.2018
Bartender – General Manager
Hudson Lounge
07.2013 - 03.2016
HS Diploma -
J. Frank Dobie High School