KRISTEN WALLACE
Houston,TX
Summary
Experienced administrative assistant and customer service representative with a proven track record in delivering exceptional customer satisfaction and enhancing operational efficiency. Proficient in data entry, administrative tasks, and maintaining financial records with meticulous precision. Demonstrated capability in managing multiple responsibilities and effectively prioritizing tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Express Employment Professionals
12.2024 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
Client Service Consultant
Life is Maid Cleaning
01.2019 - 12.2024
- Answered incoming calls, scheduled services, and responded to customer inquiries
- Processed payroll for 12+ employees, created quotes, and sent invoices to clients
- Developed and implemented customized cleaning checklists for clients ensuring consistent service quality
- Created client-specific cleaning protocols, resulting in improved customer satisfaction and retention
- Handled a variety of administrative functions, optimizing operational efficiency and productivity
Billing Specialist
Inspire Management
01.2017 - 01.2019
- Monitored account balances, resolved discrepancies, and maintained accurate financial records
- Processed payments promptly and updated financial systems with real-time information, improving cash flow
- Posted bills, invoices, and receipts, ensuring organized and precise record-keeping
- Identified and corrected inconsistencies in accounts, reducing errors and enhancing financial accuracy
- Helped with invoicing, payment processing, and account reconciliation to improve billing accuracy
Skills
- Microsoft Office Suite
- CRM Software
- Typing Proficiency: 50 WPM
- Data Entry
Certification
CPR and AED Certified
Certified by National CPR Foundation, December 2023
Timeline
Sales Coordinator - Express Employment Professionals
12.2024 - Current
Client Service Consultant - Life is Maid Cleaning
01.2019 - 12.2024
Billing Specialist - Inspire Management
01.2017 - 01.2019
Similar Profiles
Giomar OgandoGiomar Ogando
Loader Operator at Express Employment ProfessionalsLoader Operator at Express Employment Professionals
Edmund AsibuEdmund Asibu
Production Worker at Express Employment ProfessionalsProduction Worker at Express Employment Professionals
Lily MeltonLily Melton
Recruiting specialist at Express Employment ProfessionalsRecruiting specialist at Express Employment Professionals
JOEL RAMSEYERJOEL RAMSEYER
Business Relationship Manager at Express Employment ProfessionalsBusiness Relationship Manager at Express Employment Professionals
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard