Kristen Wilcox

Dynamic professional adept at blending the roles of a receptionist and administrative assistant. Exceptional customer service skills and organization, ensuring seamless office operations and lasting impressions.

• Proficient in managing front desk operations, including greeting and directing visitors, answering phone calls, and responding to inquires with professionalism and exceptional customer service
• Efficiently manage office supplies and inventory, ensuring availability of necessary items while adhering to budgetary constraints
• Strong organizational abilities demonstrated through effective record-keeping, file management, and data entry, resulting in streamlined operations and improved accessibility to critical information. Created training materials for office staff and developed a comprehensive New Parent Packet consisting of vital information
• Proficient in utilizing office software and technology, and various office equipment, to enhance productivity and efficiency
• Excellent written and verbal communication skills, clear and concise correspondence with clients, vendors, and colleagues, and facilitating effective interdepartmental communication.
• Ability to multitask and prioritize assignments in a fast-paced environment, while maintaining attention to detail and delivering high-quality work.

Worked personally with owners/event directors, crew, sponsors and exhibitors. Provided exceptional customer service to over 75 sponsors and exhibitors and facilitated logistics to create a unique and extraordinary experience for participants and visitors.

• Assisted exhibitors and sponsors during load in, set up and load out, ensuring a smooth and efficient process. Addressed logistical challenges and special requests to create a positive experience for participants.
• Delivered outstanding customer service to exhibitors, sponsors, and visitors promptly addressing inquiries, concerns, and needs. Prioritized client satisfaction and worked to build strong relationships.
• Ensured that exhibitors and sponsors adhered to the expo's rules, guidelines, and contractual agreements. Conducted regular check-ins to gauge satisfaction levels and identify areas for improvement, contributing to the overall success of the expo.

I am an accomplished pianist with extensive experience in the performing arts.

• Accomplished in providing exceptional piano accompaniment for soloist, choirs, and professional groups.
• Skilled in working on and off stage with performers during practices and live performances.
• Experienced in sight reading music on the piano and for voice. (I regularly sing alto)
• Past experience playing the cello. I was 1st chair in my high school orchestra.

Worked directly with senior-level hospital administrators to successfully create and execute new parent education classes for Labor and Delivery patients and their families. Participated in strategic outreach planning for program growth and improvement

• Developed age-appropriate, research-based curriculum that was unique and interactive to each student; altered curriculum weekly based on student feedback and progress
• Increased class size 500% during tenure
• Consistently secured top marks from students and administrators for customer service, listening skills, and ability to instruct

Successfully partnered with Program Director and teachers to support the instruction of pre-k students and foster relationships of trust with students, their families, and the early childhood community by meeting and exceeding local and national standards of education and care

• Supported the curriculum development, creative lesson planning, nutritional needs, and monitoring of 80 children per day
• Responsible for the facility management, scheduling, and organizational expectations of staff and students
• Adhered to rigorous state mandates for child safety
• Maintained a clean and sanitized preschool environment to ensure a safe and hygienic space for children

Responsible for training, guidance, and ongoing support to new parents as they acclimated to their roles withing the swim team, ensuring a smooth transition and fostering their growth and success.

• Developed and maintained comprehensive database that enabled outreach, training, and support via email distribution, newsletter and scheduling
• Acquired comprehensive knowledge of over 30 job roles, enable me to proficiently train and onboard new team members with a thorough understanding of their responsibilities and tasks.
• Facilitated weekly in-person meetings, establishing strong relationships, conducting targeted trainings for specific roles, identifying areas for improvement, and delivering effective solutions to enhance overall performance.