Krister Martinez

• Designed and deployed LLM-powered RAG systems increasing service team productivity

by 30%.

• Built automated GenAI FAQ that reduced internal support tickets by 50%.• Developed Tableau dashboards, SQL pipelines, and analytics improving decision-making

efficiency by 29%.

• Built feature-selection automation and deep-learning–powered analytics reducing coding

errors by 15%.

• Conducted requirements gathering with leadership to deliver insights aligned with

business objectives.

• Developed forecasting and simulation models to improve resource planning by 20%.

• Contributed to analytics and digital transformation enabling remote workforce shift from

3% to 97%.

• Supported modeling and operational analytics increasing team productivity by 50%.

• Led technical onboarding and training for all incoming tech support analysts.

• Delivered data-driven insights during relocation of two national call centers (250 and 150

seats).

• Performed ecommerce market analytics across 20+ Latin American regions.

• Built targeted data-driven campaigns improving customer acquisition and shipment

volume.

• Built and managed multi-year performance analytics campaigns that increased

ecommerce transactions by 100–1000%.

• Analyzed transaction behavior from regional banks to optimize cross-border ecommerce

flows.