Kristóf Benkő

Handling finances and orders of clients, including key customers. Managing quotes, complaints and presenting reports. Resolving urgent problems regarding orders, customs and trade compliance.

• Increased customer engagement by promptly responding to client queries.
• Managed internal sales process for enhanced productivity.
• Maintained strong customer relationships with diligent follow-ups.
• Facilitated cohesive teamwork, improved workplace morale.
• Processed orders accurately for customer satisfaction.
• Conducted cold calls and emails for lead generation.
• Ensured adherence to company policies whilst dealing with customers.
• Served as primary point of contact for sales-related queries and client support.

I oversaw daily operations, ensuring everything ran smoothly and efficiently. I supported the store manager in managing staff, handling customer concerns, and meeting sales targets. I also coordinated with various departments to ensure inventory, merchandising, and overall customer satisfaction were always on point.

• Improved store operations by implementing effective inventory management techniques.
• Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
• Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
• Upheld company policies at all times whilst dealing with staff or customers' issues.
• Implemented loss prevention strategies, reducing instances of theft within the shop floor.
• Ensured adherence to legal standards by maintaining accurate records and documentation of transactions.
• Promoted a proactive work environment through open communication channels amongst the team members.
• Addressed employee issues promptly, fostering a harmonious work environment.
• Leaded by example on delivering excellent customer service as per company's guidelines.
• Made sure merchandise was displayed attractively, led to increase in footfall.
• Handled cash desk operations diligently ensuring no discrepancies at end of day tally.

• Increased product visibility by creating compelling sales displays.
• Enhanced customer loyalty with exceptional after-sales service.
• Managed clients' accounts to ensure satisfaction and repeat business.
• Cultivated strong relationships with customers to increase retention rate.
• Demonstrated products effectively to generate interest among potential buyers.
• Provided comprehensive product knowledge to facilitate informed customer decisions.
• Recognised client needs through active listening, provided tailored solutions accordingly.
• Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.