Kristhel Marchena
Summary
Career in Executive Secretary. Experienced as an Investigation Specialist at Amazon Support Services. Adaptable person, focused on effective communication and teamwork to achieve the objectives under my responsibility. Attracted by administrative positions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, willing to improve my knowledge and expand my skills.
Overview
3
3
years of professional experience
Work History
INVESTIGATION SPECIALIST
AMAZON SUPPORT SERVICES CR.
09.2022 - 11.2023
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
- Take appropriate action based on established procedures and document those actions
- Achieve weekly productivity and quality standards for investigations
- Participate in other special projects/assignments
- Communicate via email with buyers, merchants, and other external and internal customers.
- Improved case resolution rates by conducting thorough investigations and collecting relevant evidence.
- Enhanced department efficiency with detailed record-keeping and timely report submissions.
SALES EXECUTIVE
ORAL ARTS DENTAL LABORATORIES OF CR.
01.2021 - 09.2022
- Collect information and prepare data and sales reports
- Contact national and international prospects and offer company services
- Sent price lists and coupons by email to build new business relationships
- Give support to new and regular customers.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Diploma -
Auckland English Academy - ICL Education Group
Auckland, New Zealand 01.2024
High School's degree and Technical degree in Executive Secretary -
Monseñor Sanabria Technical Highschool
Costa Rica12.2018
Basic General Education degree -
El Rosario High School
Costa Rica12.2015
Skills
- Punctual
- Competitive
- Responsible
- Teamwork
- Creativity
- Organized
- Microsoft Office
- Problem-Solving
- Critical Thinking
- Analytical Skills
- Critical Thinking
- Risk Assessment
- Project Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
INVESTIGATION SPECIALIST
AMAZON SUPPORT SERVICES CR.
09.2022 - 11.2023
SALES EXECUTIVE
ORAL ARTS DENTAL LABORATORIES OF CR.
01.2021 - 09.2022
Diploma -
Auckland English Academy - ICL Education Group
High School's degree and Technical degree in Executive Secretary -
Monseñor Sanabria Technical Highschool
Basic General Education degree -
El Rosario High School
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