Kristi Ah You

Dynamic leader with a proven track record in strategic planning and financial administration, as Managing Partner with Carriage Services DBA Franklin & Downs Funeral Homes. Expert in developing and maintaining revenue growth and building partnerships, with a passion for team building and public relations. Skilled in operations management and human resources, ensuring quality assurance and technology integration.

Accomplished professional with vast experience driving business growth and operational excellence. Skilled in developing and executing innovative strategies to increase market share, optimize customer engagement, and enhance customer satisfaction. Adept at leading change management initiatives and establishing new processes to streamline operations and drive business growth.

Served as an Elected Modesto City Council Member, District 3# 2015-2021

Stanislaus County “Mentor of the Year” 2003
Big Sister mentor for four years Big Brother/ Big Sister of the Year 2003 Prior board president for Big Brother/ Big Sister (BBBS) 2004
Past President Stanislaus Sheriff's Foundation
Past President of the Board, Board Member/ CA State Coroners' Association 2008-2011 Stanislaus County Child and Elder Death Review Team Board Member

SCOE Advisory Council, Leadership Academy

Past Board Member of the Salvation Army Advisory Board

Past Board Member of the Stanislaus County Child Abuse Prevention Council

Leadership Modesto Class of 2008

Rotary International, District 5220 candidate, selected to participate in Group Study Exchange to Chennai, India

Received “Manager of the Year” 2010, nominated by Sheriff Adam Christianson presented by The California State Coroner's Association

Received Business of the Year Award 2014 from American GI Forum

Received Business of the Year 2016, sponsored by Modesto Bee

Received 4E leadership award, pinnacle awards, Carriage Services

Readers' Choice: #1 Annually Voted by the community on an annual basis.

Recently, we were voted #1 Funeral Home in Modesto through “Modesto's Best.” Voting members were our local community.

Member of the Standards Council, a leadership role within Carriage Services.

Sustained a high level of Standards Achievement and Financial Performance with Carriage Services, generating revenue at a 12.5% compounded annual growth rate for the five-year timeframe that began in 2012 and ended in 2017, earning the “Good to Great award.”

Maintained high standards of achievement and financial performance with Carriage Services.

Consecutive 5-year Award, 13.5% annual growth rate for the five-year timeframe that began in 2017 and ended at fiscal year-end 2021, earning the “Good to Great II award.”

Safe Sleep Campaign in partnership and collaboration with HSA, the Public Health Department, and The Sheriff's Department, reducing infant deaths in Stanislaus County.

Established new and updated various contracts for indigent care and collaborated with Mariposa County and Tuolumne County to provide Medical Examiner Services

Established Coroner fees, allowable by law, received BOS approval.

Reorganized and remodeled work/office/space/lab and updated quiet room

Initiated IT services, including Coroner Medical Examiner Software (from paper files), and ordered computers and a VOIP phone system.

Worked extensively with Deputy Sheriffs in locating supplies (Department of Defense.)

Those who lead through relationship building can influence others with a positive outcome; I was able to motivate our employees, CSUS interns, our STARS, and other volunteers within our department to pull together and participate in facilitating the conference and social events with great success.

Collaborated with Public Health and the Office of Emergency Services and received a grant for a refrigerated trailer and vehicle in preparation (multiple fatality incident.)

Grant writing: Paul Coverdell, Forensic Backlog Reduction through The National Institute of Justice.

My contributions throughout my career have impacted many people's lives. From identifying a homicide victim who remained a Jane Doe for 36 years to locating the family of a man who lived anonymously in a junkyard, his family had been looking for him for over 30 years. I have received many thank you cards, comments, and accommodations. This is the main reason I served in civil service: to benefit others, bring our community together, and take care of those who needed our help the most.

• CA Funeral Director #3583
• Certified Thanatology
• Certified Celebrant

• Managed the daily operation of the Coroner's Division, supervising investigative staff and Medical Doctors. Provided administrative direction to the investigative and technical staff of the division. Interpreted and carried out statutory Coroner/Medical Examiner functions of the Coroner's Division as required by law.
• Established policies and procedures for forensic examinations, death investigations, collections and release of property, forensic evidence, and record keeping. Addressed large groups of medical, business, and community partners regarding the Coroner's Division.
• Interacted professionally with our community and families of decedents. Continually sought opportunities for improvement and provided motivating and positive leadership to the division members.
• Developed positive collaboration and partnerships with staff, community members, and our associated agencies. Monitoring policies and operational procedures regarding handling potentially infectious and hazardous chemicals and equipment to assure optimal personnel protection.
• Participated in family conferences in person and by telephone with family members of the deceased to increase the level of understanding of the cause of death, manner of death, and physiologic and psychological mechanisms involved—facilitated training of all employees within the coroner's division.
• Responsibilities included hiring, monitoring, and evaluating work performance, initiating disciplinary actions, and terminating employees. Coordinated, directed, and scheduled the work of others. Conducted regular evaluations of facility and equipment to ensure proper operation and maintenance standards for equipment.
• Maintained and updated the evaluation systems for all phases of forensic employee performance to ensure high quality, consistent work products and methods of evaluating forensic employee productivity and effectiveness in meeting established job requirements.
• Coroner administration, organization, budgeting, selection, and personnel training. Review forensic work to ensure the quality and consistency of reports necessary for trial and prosecution purposes.
• Manage investigation, autopsy, and post-autopsy conferences and in anticipation of future inquiries and evaluations. Provide data and statistical information to community agencies, insurance companies, news media, social agencies, and educational programs.
• Participated in state and national forensic organizations and programs to provide input, gain knowledge in forensic programs, and maintain a high level of standards.

• International Association of Coroner & Medical Examiners
• The American Board of Medicolegal Death Investigators, “ABMDI”
• National Association of Medical Examiners
• American Academy of Forensic Science “AAFS”
• California State Coroner's Association Past Board Member
• Past Board Member California Funeral Directors Association
• Past Vice President of Valley Lode Funeral Directors Association
• Previous Rotarian, Sunrise Rotary, Modesto
• Community Hospice Board Member Five Years
• Certified Celebrant through Insight

• Chief Deputy Coroner, Stanislaus County, 12/1998, 11/2011
• Deputy Coroner, Stanislaus County, 12/1998, 11/2011

• Served as an Elected Modesto City Council Member, District 3# 2015-2021
• Stanislaus County “Mentor of the Year” 2003
• Big Sister mentor for four years
• Big Brother/ Big Sister of the Year 2003
• Prior board president for Big Brother/ Big Sister (BBBS) 2004
• Past President Stanislaus Sheriff's Foundation
• Past President of the Board, Board Member/ California State Coroners' Association 2008- 2011
• Member of the Stanislaus County Child and Elder Death Review Team
• Board Member; SCOE Advisory Council, Leadership Academy
• Past Board Member of the Salvation Army Advisory Board
• Past Board Member of the Stanislaus County Child Abuse Prevention Council
• Leadership Modesto Class of 2008
• Rotary International, District 5220 candidate, selected to participate in Group Study Exchange to Chennai, India
• Received “Manager of the Year” 2010, nominated by Sheriff Adam Christianson and presented by The California State Coroner's Association
• Received Business of the Year Award 2014 from American GI Forum on behalf of Franklin & Downs Funeral Homes
• Received Business of the Year 2016, sponsored by Modesto Bee
• Received Multiple Pinnacle Awards for service in current role as Managing Partner for Carriage Services DBA Franklin & Downs Funeral Homes
• Received 4E leadership award, pinnacle awards, current role as Managing Partner through Carriage Services, DBA Franklin & Downs Funeral Homes
• Readers' Choice: Voted in by the community on an annual basis. Recently, we were voted #1 Funeral Home in Modesto through “Modesto's Best.” Voting members were our local community.
• Member of the Standards Council, a leadership role that serves group of Managing Partners throughout the United States, assisting with making decisions that affect all Managing Partners
• Sustained a high level of Standards Achievement and Financial Performance with Carriage Services, generating revenue at a 12.5% compounded annual growth rate for the five-year timeframe that began in 2012 and ended in 2017, earning the “Good to Great award.”
• Maintained high standards of achievement and financial performance with Carriage Services. At the same time, generating revenue at a 13.5% annual growth rate for the five-year timeframe that began in 2017 and ended at fiscal year-end 2021, earning the “Good to Great II award.”
• Safe Sleep Campaign in partnership and collaboration with HSA, the Public Health Department, and The Sheriff's Department, reducing infant deaths in Stanislaus County.
• Established new and updated various contracts for indigent care and collaborated with Mariposa County and Tuolumne County to provide Medical Examiner Services, creating revenue.
• Established Coroner fees, allowable by law, received BOS approval.
• Reorganized and remodeled work/office/space/lab and updated quiet room
• Upgraded IT services, including Coroner Medical Examiner Software (from paper files), and ordered new computers and a VOIP phone system. The result was streamlined workflow and processes and increased training opportunities for staff.
• Worked extensively with Deputy Sheriffs in locating supplies through the DRMO (Department of Defense.)
• Those who lead through relationship building can influence others with a positive outcome; I was able to motivate our employees, CSUS interns, our STARS, and other volunteers within our department to pull together and participate in facilitating the conference and social events with great success.
• Collaborated with Public Health and the Office of Emergency Services and received a grant for a refrigerated trailer and Suburban to pull the trailer in preparation of a multiple fatality incident.
• Grant writing: Paul Coverdell, Forensic Backlog Reduction through The National Institute of Justice.

• Coroner Basic Death Investigation, Orange County, CA
• Coroner's Association, Annual Advanced Training, Ventura County, CA
• Unexpected & Unforeseen Death Investigation, Department of the Coroner, LA County
• Sudden Infant Death Investigation Training Coroner Update Orange County, CA
• Chaplain Training, Modesto Police Department
• ICS-100 - 700 ICS, Advanced ICS for Management, Command and NIMS
• Death Notification Training, Orange County
• Coroner Scene Investigation, LA County
• Medico-Legal Death Investigator Training Course St. Louis, MO.
• Unsolved Cases: Cold Case Analysis Training for Law Enforcement and Prosecutors
• VCPI Unsolved Cases, Cold Case Analysis Training
• NYC/Office Chief Medical Examiner, Forensic Training Program Advanced Course in Medicolegal Death Investigation fully funded by National Institute of Justice
• PC 832 Firearms & Arrest (2)