Kristi Allen
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
9
9
years of professional experience
Work History
Independent Contractor/Freelancer
Various Contracts
Denver, CO
03.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated closely with clients to better understand entire project scope.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Loaded, unloaded and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Responded to 5-10 emails and phone calls per day.
Lead Server/Banquet and Fine Dining Server
Royal Gorge Route Railroad
Canon City, CO
09.2018 - 11.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Answered questions, pointed out important features, and offered further details about history and landscape to educate visitors.
- Researched information on Royal Gorge area and railroad history to provide accurate, detailed tours.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for tourist/destination restaurant with social relevancy and intentionality.
Independent Event Planner
Various Contracts
Front Range, Colorado
03.2016 - 08.2018
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Managed 20-75 customer calls per day.
Substitute Preschool Teacher
Starpoint SPIN Early Childhood
Canon City, CO
03.2018 - 05.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Took over class for regular classroom teacher in 5 classrooms, managing assignments, student needs and recordkeeping.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Department Manager
Walmart
Canon City, CO
01.2017 - 06.2017
- Promoted from sales floor to department manager for Stationery and Seasonal in three months.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Increased customer satisfaction by ordering merchandise as needed and ensuring on-hand merchandise was stocked in correct places
- Decreased shrink by 20% in both departments with increased presence of staff in both departments.
Customer Service Representative
Alorica For Verizon
Colorado Springs, CO
02.2016 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Managed 20-30 customer calls per day.
Assistant Service Manager
Larry H. Miller Liberty Toyota
Colorado Springs, CO
10.2015 - 02.2016
- 4.5 star rating in guest satisfaction.
- Supervised team of three technicians.
- Top 5% in repair orders and maintenance.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
Assistant Store Manager
Garden Of The Gods Lighting
Colorado Springs, CO
05.2015 - 08.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Attained expert level of product knowledge, increasing store sales by 5%
Floating Manager
Meineke Discount Mufflers And Brakes
Colorado Springs, CO
10.2014 - 05.2015
- Monitored working environment, making sure it was always safe, positive setting for all employees at five stores along Front Range.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Used automotive expertise, customer service skills and analytical nature to resolve customer concerns, promote loyalty, and increase store sales by 9%
- Entered data into database, implementing tight safeguards to secure financial and personal information.
Assistant Service Manager
Perkins Motor Company
Colorado Springs, CO
07.2013 - 10.2014
- Consistently in top 1% of sales
- Supervise team of two technicians with delegation of tasks for optimal workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales by 20%.
Education
No Degree - Certificate of Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL03.2020
Skills
- Predictive and Preventive Maintenance
- Deadline Adherence
- Work Site Preparation
- Multitasking and Time Management
- Appointment Coordination
- Warehouse Logistics
- Creative Solutions
- Resource Coordination and Allocation
- Ease with Computers and Technology
- Research and Analytical Skills
- Efficient and Detail-Oriented
- Excellent Communication
- CRM Software
- Staff Training
- Adaptable and Resilient
- Confidence and Drive
Coding, Graphic Design, Papercrafts, Research
I enjoy researching a wide variety of topics. I often start with something that piques my interest and end up spending hours reading about the first topic and the others that are closely related. I enjoy making hand bound journals and design my own pages and other journal pieces, such as bookmarks, envelopes, tags, journaling cards, and pockets. I have been dabbling in coding since I was a child and have recently begun learning Java and C+.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor/Freelancer
Various Contracts
03.2021 - Current
Lead Server/Banquet and Fine Dining Server
Royal Gorge Route Railroad
09.2018 - 11.2020
Substitute Preschool Teacher
Starpoint SPIN Early Childhood
03.2018 - 05.2018
Department Manager
Walmart
01.2017 - 06.2017
Independent Event Planner
Various Contracts
03.2016 - 08.2018
Customer Service Representative
Alorica For Verizon
02.2016 - 05.2016
Assistant Service Manager
Larry H. Miller Liberty Toyota
10.2015 - 02.2016
Assistant Store Manager
Garden Of The Gods Lighting
05.2015 - 08.2015
Floating Manager
Meineke Discount Mufflers And Brakes
10.2014 - 05.2015
Assistant Service Manager
Perkins Motor Company
07.2013 - 10.2014
No Degree - Certificate of Hospitality And Tourism Management
Florida Atlantic University
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