Kristi Allred
Fairfield,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and caregiving, notably with IHSS. Excelled in problem-solving and compassionate care, boosting client satisfaction and retention. Skilled in multitasking and organization, adept at exceeding performance targets. Demonstrates a strong ethic and supportive personality, ensuring high-quality service delivery and client trust.
Overview
36
36
years of professional experience
Work History
Caregiver/Business Customer Service Specialist
Private Pay Clients
Pacifica, CA
09.2018 - 05.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
In Home Support Representative
IHSS
Placer And Sacramento Counties
10.2013 - 01.2018
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Customer Service Specialist
Camping World RV
Rocklin, CA
04.2012 - 08.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Homemaker Experience
Self
Rocklin, CA
03.1997 - 04.2012
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Member Service Advisor
Foundation Health
Carmichael, CA
11.1995 - 02.1997
- Acted as a trusted advisor for members, providing expert guidance on financial products and services while upholding the highest levels of integrity and professionalism.
- Coordinated closely with other departments to address cross-functional issues affecting member satisfaction or account status.
- Managed numerous member accounts with precision, ensuring accuracy in transactions and recordkeeping.
- Streamlined the membership application process for quicker approvals and improved customer experience.
- Collaborated with team members to achieve departmental targets and maintain high-quality service standards.
- Maintained strict adherence to regulatory compliance guidelines, ensuring all transactions were conducted ethically and within prescribed limits.
- Mentored new hires, providing extensive training on company policies and procedures to ensure seamless integration into the team.
- Delivered exceptional customer support, resolving complex issues while maintaining a professional demeanor.
Lead CSR
Blue Shield of California
Lodi, CA
11.1992 - 06.1995
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
CSR Retention Specialist
Black Mountain Spring Water
San Carlos, CA
06.1985 - 07.1992
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Fostered positive company image by ensuring prompt and empathetic resolution of customer issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
Education
High School Diploma -
Aragon High
San Mateo, CA06.1987
Skills
Respectful and Compassionate
Time Management
Elderly Care
Problem-Solving
Dependable and Responsible
Patient Care
Multitasking and Organization
Personal Hygiene Assistance
Basic Housekeeping
Emotional Support
Strong Ethics
Meal Preparation
Compassionate Care
Flexible Schedule
First aid and safety
Dementia Care
Medication and Appointment Reminders
Documentation
Mobility Assistance
HIPAA Compliance
Special Needs Care
Heavy Lifting
Medication Administration
Patient Management
Client Transportation
Care plan assessment
Hoyer Lifting Equipment
Complex Problem-Solving
Transportation Services
Physical therapy support
Fast Learner
Clear Communication
Supportive Personality
Decision-Making
Meal Planning and Preparation
Cooking meals
Vitals Monitoring and Documentation
Wound Care
Client satisfaction
Emergency Response
Additional Information
References upon request
Timeline
Caregiver/Business Customer Service Specialist
Private Pay Clients
09.2018 - 05.2021
In Home Support Representative
IHSS
10.2013 - 01.2018
Customer Service Specialist
Camping World RV
04.2012 - 08.2013
Homemaker Experience
Self
03.1997 - 04.2012
Member Service Advisor
Foundation Health
11.1995 - 02.1997
Lead CSR
Blue Shield of California
11.1992 - 06.1995
CSR Retention Specialist
Black Mountain Spring Water
06.1985 - 07.1992
High School Diploma -
Aragon High