Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Kristi Armento

Chesapeake,VA

Summary

Versatile Managing Leader with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in People Development and Pharmacy & Retail Operations.

Overview

29
29
years of professional experience
1
1
Certification

Work History

District Manager of Pharmacy & Retail Operations

Walgreen Boots Alliance
05.2015 - Current
  • Drove sales, service, and employee productivity across 16 pharmacy & retail operations with $24.6million in profit.
  • Implemented and audited workflow processes that yielded performance improvements.
  • Met deadlines by proactively managing individual and team tasks by streamlining processes.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Built positive and productive relationship with store and field leadership, with high engagement results.
  • Enforced compliance with pharmacy regulations and oversaw maintenance of up-to-date records of all medications dispensed.
  • Updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, DEA, benefits administration, and general liability.
  • Recruited, interviewed, trained, and implemented mentoring programs for management, pharmacists, & intern positions.
  • Supervised team of 300+ associates, with 16 direct Store Managers.
  • Protected company brand reputation through execution of marketing programs and reinforcing Policy & Procedures.
  • Developed strategic action plans to increase revenue, control cost and analyze district budgets.
  • Facilitated weekly District conference calls and monthly meetings on corporate initiatives.
  • Led organizational leadership training sessions, and workshops that enabled management to independently operate.
  • Ensured asset protection by monitoring implementation of cost and inventory controls.
  • Rectified facility and property maintenance issues regarding scope of work and timely completion.
  • Supervised stockrooms and personnel to ensure safe, clean, and efficient operations.
  • Executed safety and compliance program to reduce comprehensive loss.
  • Negotiated with contracted vendors on cost and shipping of merchandise.

Community Leader (District Manager Trainee)

Walgreens
09.2005 - 04.2015
  • Liaison between, stores and oversaw operations of up to 7 Walgreens stores with $19 million in profit annually.
  • Exceeded Community Stores metrics and goals by utilizing operational programs.
  • Coached Store Managers and team on customer service, employee engagement, and resolution to employee relations concerns.
  • Coordinated visual merchandising products, signage and orders for District.
  • Reviewed and approved purchase orders for store and District.
  • Promoted company services through community outreach and sponsorships of charitable events.
  • Recruited quality candidates and company interns.
  • Planned and coordinated Charity, Senior and other Local outreach events, with promoting positive relationships and deep sense of community.

Store Manager of Pharmacy & Retail Operations

Walgreens Boots Alliance
09.1995 - 10.2005
  • Analyzed store strategies and measures to exceed target goals.
  • Motivated and trained store leadership team in business planning, execution, decision making and accountability.

Education

Bachelor of Science - Business Administration in Management

Colorado Technical University
Colorado Springs, CO
12.2006

Associate of Science - Business Administration

Middlesex County College
Edison, NJ
05.1998

Skills

  • Knowledgeable of Microsoft Office: Word, Excel and PowerPoint
  • Strategic Vision
  • Operational Leadership
  • Operational Efficiency and Safety
  • Quarterly Reviews
  • Motivational Leadership
  • Performance Monitoring and Evaluation
  • Continuous Quality Improvement (CQI)
  • Team Development
  • Budgeting and Cost Control

Certification

  • Licensed Pharmacy Technician Certification Board (PTCB) - March 1998 - present
  • Licensed Commonwealth of Virginia State Department of Health Professions, Pharmacy Technician - March 2003 - present
  • Certified Confidence Life Coach Training - Transformation Academy since April 2019

Affiliations

  • Business Resource Group: Women of Walgreens (WOW), Regional Operation Development Lead
  • Business Resource Group: Race,Ethnicity, and Cultural Heritage (REACH), Regional Communications and Marketing Lead

Timeline

District Manager of Pharmacy & Retail Operations

Walgreen Boots Alliance
05.2015 - Current

Community Leader (District Manager Trainee)

Walgreens
09.2005 - 04.2015

Store Manager of Pharmacy & Retail Operations

Walgreens Boots Alliance
09.1995 - 10.2005

Bachelor of Science - Business Administration in Management

Colorado Technical University

Associate of Science - Business Administration

Middlesex County College

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Kristi Armento