Kristi Armstrong
Human Resources/Payroll
Kaufman,TX
Summary
Dynamic Payroll Specialist with a proven track record, excelling in timely payroll administration and employee relations. Achieved significant reductions in payroll errors through meticulous audits and enhanced operational processes. Proficient in multi-state payroll and adept at fostering strong employee connections, ensuring compliance and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Payroll Specialist/ HR Generalist
Converge Technology Solutions
10.2021 - 07.2025
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Oversaw accurate processing of special payroll situations, such as bonuses, terminations, and leaves of absence, maintaining strict adherence to policies.
- Coordinated with finance to ensure proper cash flow management for payroll disbursements, maintaining company financial stability.
- Analyzed and updated payroll policies to reflect changing tax laws, safeguarding company against potential penalties and fines.
- Updated employee files with new details such as changes in address or salary levels.
- Developed and implemented payroll procedures to streamline workflow.
- Improved operational processes resulting in productivity increase in HR department.
Payroll Coordinator/ Human Resources Generalist
Ecom
07.2019 - 10.2021
- Completed weekly, semi-monthly and monthly payroll for 8 company accounts.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
- Facilitated seamless onboarding of new hires by providing comprehensive training on timekeeping and payroll policies.
- Coordinated efforts between multiple departments during company-wide initiatives affecting employee compensation, such as merit increase or bonus payouts programs implementation.
HR Generalist/HR Payroll Administrator/Safety
H&K International
08.2014 - 04.2019
- Ensured accurate payroll processing, adhering to all applicable labor laws and regulations.
- Coordinated FMLA administration, workers compensation, and OSHA safety reporting.
- Facilitated criminal background check process for new hires.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Managed facility vendor accounts by getting quotes and coordinating project management
- Prepared board meeting documents for quarterly meetings including OSHA accident reporting, community engagement and safety for 3 locations.
Recruiter/Staffing Specialist
Manpower
2012 - 2013
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Processed payroll for multiple accounts weekly.
Customer Service/Sales Associate
Direct Energy
2010 - 2012
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the electric industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Payroll/Human Resources/ Customer Service/ AP
Fujicolor Processing, Inc
1994 - 2010
- Facilitated smooth payroll processing, calculating employee wages, deductions, and benefits accurately.
- Maintained confidentiality of sensitive information while handling paperwork for human resources department.
- Provided cross training for all departments in customer service and production to improve team efficiency.
- Open enrollment and benefits for all employees each year.
- Answering store inquiries for over 500 multi-state accounts.
Education
Associate of Arts - Business Administration
University of Phoenix
Dallas, Tx06-2010
Skills
- Timely payroll administration
- New hire processing
- Benefits administration
- Employee relations
- General ledger reconciliation
- Payroll documentation
- Daily payroll activities
- Payroll policies and procedures
- New employee processing
- Multi-state payroll
- Microsoft office
- Employment verification
- Period-end reporting
Timeline
Payroll Specialist/ HR Generalist
Converge Technology Solutions
10.2021 - 07.2025
Payroll Coordinator/ Human Resources Generalist
Ecom
07.2019 - 10.2021
HR Generalist/HR Payroll Administrator/Safety
H&K International
08.2014 - 04.2019
Recruiter/Staffing Specialist
Manpower
2012 - 2013
Customer Service/Sales Associate
Direct Energy
2010 - 2012
Payroll/Human Resources/ Customer Service/ AP
Fujicolor Processing, Inc
1994 - 2010
Associate of Arts - Business Administration
University of Phoenix
Payroll Systems
Paycor, ADP, Dayforce, Paycom
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