Kristi Baker
San Antonio,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Beneficial Inspections
06.2014 - 08.2024
- Enhanced customer satisfaction by ensuring timely and accurate quotes for products and services.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all inspections were met within agreed timeframes.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated domestic travel accommodations for inspectors, arranging for airfare, hotel and rental car reservations.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips.
CEO/Director
Texas WDI Inspections
05.2018 - 05.2023
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Promoted business via social media to generate leads and maximize brand identity.
- Ensured compliance with all state licensing requirements, and continuing education avoiding penalties and fines.
- Formatted documents using Microsoft products follow specific corporate style guides.
- Facilitated smooth operations by efficiently handling incoming mail, and phone call inquiries, and scheduling inspections.
- Formatted documents using Microsoft products follow specific corporate style guides.
- Expedited document processing with accurate data entry and timely filing.
- Oversaw day to day, month to month and year to year responsibilities for reporting taxes.
- Oversaw final product quality review before delivering to clients.
Administrative Assistant
Mastec Advanced Technologies
08.2012 - 06.2014
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained 40+ vehicle fleet with accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Streamlined office operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Used advanced software to prepare documents, reports, and presentations.
- Formatted documents using Microsoft products follow specific corporate style guides.
Office Manager's Assistant
Mastec Advanced Technologies
04.2008 - 08.2010
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Formatted documents using Microsoft products follow specific corporate style guides.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Clyde High School
Clyde, TX01.2001
Skills
- Staff Training
- Office Management
- Documentation
- Managing Appointments
- Friendly and Reliable
- Detail Oriented
- Deadline Management
- Administrative Support
- Scheduling and calendar management
- Data retrieval systems
- Computer Skills
- MS Office
Timeline
CEO/Director
Texas WDI Inspections
05.2018 - 05.2023
Office Manager
Beneficial Inspections
06.2014 - 08.2024
Administrative Assistant
Mastec Advanced Technologies
08.2012 - 06.2014
Office Manager's Assistant
Mastec Advanced Technologies
04.2008 - 08.2010
High School Diploma -
Clyde High School
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