Kristi Baker
San Diego,CA
Summary
Customer Service Representative with over20 years of experience in telephone customer service. Familiar with conflict resolution and possess a positive attitude. I aim to use my proven skills to effectively fill the customer service role in your company. I have an extensive background in customer service and contribute both organizational and effective solutions in any business. I have a strong work ethic while keeping the company vision in the forefront. I am results-oriented, highly motivated self-starter with excellent work relationships.
Overview
24
24
years of professional experience
Work History
Referral Clerk III
Kaiser Permanente
Pasadena, CA
09.2024 - Current
- Delivered prompt resolution by maintaining high volume work queues by prioritization.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Expedited urgent referrals when needed, coordinating closely with multiple agencies.
- Managed numerous referral requests by organizing records and focusing on task priority.
- Entered all data using EPIC to document and process referrals.
- Utilized Care Everywhere for the most up to date chart information for prompt patient care.
Customer Service Billing Associate
Spectrum
San Diego, CA
01.2023 - Current
- Handle50+ calls daily, with duties including deescalating, issuing new connects and disconnects and extensive billing inquiries
- Flexible communication, listen attentively while multitasking and problem solving
- Resolve customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships
- Benchmarked all metrics by handling all customer request on first call effective and efficiently in a timely fashion
Customer Service Associate
Walgreens
San Diego, CA
01.2020 - 01.2023
- Cashiering providing a smooth and rapid check out experience
- Answered multi line phones providing prompt customer service for products and services provided
- Processed inventory and counts for a wide variety of merchandise
- Print and process marketing materials for promos and discounted pricing
- Maintained a professional and clean work environment for both customers and employees
Customer Service Representative/Supervisor
San Diego Gas & Electric
San Diego, CA
01.2001 - 01.2019
- Delivered prompt resolution by maintaining high volume work queues by prioritization.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Expedited urgent referrals when needed, coordinating closely with multiple agencies.
- Managed numerous referral requests by organizing records and focusing on task priority.
- Entered all data using EPIC to document and process referrals.
- Utilized Care Everywhere for the most up to date chart information for prompt patient care.
Timeline
Referral Clerk III
Kaiser Permanente
09.2024 - Current
Customer Service Billing Associate
Spectrum
01.2023 - Current
Customer Service Associate
Walgreens
01.2020 - 01.2023
Customer Service Representative/Supervisor
San Diego Gas & Electric
01.2001 - 01.2019