Kristi Barfield
Meridian,MS
Summary
Dedicated and compassionate Registered Nurse with Med- Surg and NICU experience. Proven ability to provide direct patient care in a fast- paced environment. Calm and composed with the ability to handle difficult and high- stress situations. Committed to patient education and advocacy. Flexible hard worker ready to learn and contribute to team success. Night shift Operations Coordinator within the NICU. Consistently meet and exceed care standards by coordinating clinical operations and strengthening team performance. Solid nursing background in settings. Passionate about continuous improvement and delivering optimal care to every patient.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse
Rush Foundation Hospital
Meridian, MS
01.2021 - 09.2024
- Monitored and managed various treatment and care interventions.
- Updated physicians on patient test results and assisted in developing care plans.
- Performed blood and blood product transfusions and intravenous infusions to address patient symptoms or underlying causes.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Managed day-to-day routines for newborn babies by administering medication and fluids and checking vital signs regularly.
- Utilized valuable communication skills to deliver information to family members regarding patient treatment, care and medical options.
- Formulated care plans for every individual neonatal intensive care patient, reviewing on daily basis to determine effectiveness.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Prioritized nursing tasks and assignments and accurately reported patient status.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Assessed patients' response to treatment and suggested ways to combat side effects.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Conducted performance reviews of nursing staff members to identify areas for improvement.
- Resolved conflicts among medical staff in a professional manner.
- Monitored patient progress to ensure compliance with established standards of care.
- Coordinated scheduling of staff to meet departmental needs.
- Ensured that all nursing personnel are familiar with hospital policies and regulations.
- Performed regular rounds throughout the facility to observe performance of assigned staff members.
- Provided guidance and mentorship to newly hired nurses or those transitioning into a new role.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Answered questions and addressed concerns from employees promptly through email, phone and in person.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Customer Service Representative
Iqor
Meridian, MS
05.2009 - 12.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Reviewed account and service histories to identify trends and issues.
- Recommended improvements to products and services to mitigate complaints.
Education
High School Diploma -
Clarkdale High School
Meridian, MS05.2007
Nursing
Meridian Community College
Meridian, MS12.2020
Skills
- Patient monitoring
- admission and discharge
- Patient care planning
- Medication and IV administration
- NICU and well baby care
- Patient Care
- Patient Management
- Family and patient support
- Epic EHR Management
- Advanced Cardiac Life Support (ACLS) certification
- Basic life support (BLS) certification
- Neonatal Resuscitation Program (NRP)
- STABLE certification
- Compassionate and Caring
- critical thinking and problem solving
- time management and stamina
- teamwork and dependability
- effective communication
- Management skills
- employee evaluations
- approved timecards and requests
- created schedules
- supervised staff
Certification
- Registered Nurse Licensure [ 12/31/24]
- Basic Life Support (BLS) Certification [ 2023- 8/31/2026]
- CPR certified through American Heart Association
- Advanced Cardiovascular Life Support [2023- 6/30/2025]
- Neonatal Resuscitation Program [ 2021- 12/31/2025]
- Baby Friendly/ Breastfeeding
Timeline
Registered Nurse
Rush Foundation Hospital
01.2021 - 09.2024
Customer Service Representative
Iqor
05.2009 - 12.2020
High School Diploma -
Clarkdale High School
Nursing
Meridian Community College
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