Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Bates

Grand Rapids,MI

Summary

Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.

Overview

14
14
years of professional experience

Work History

Behavior Technician

Heartland
08.2023 - Current
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Behavioral Technician

Centria Autism Services
07.2022 - 07.2023
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.

Cashier/ Customer Service

Walgreens
01.2013 - 01.2014

Attend to customer needs, answer phones, cashier, pricing, and inventory.

Cosmetic Department

Macy's
01.2010 - 01.2013

Attend to customer needs, meet sales quota, open loyalty accounts, clean, cashier, and stage store.

Education

Bachelor of Arts - Public Relations

Ferris State University
Big Rapids, MI
05.1991

High School Diploma -

East Kentwood High School
Grand Rapids, MI
05.1988

Skills

  • Intervention Management
  • Autism and Spectrum Disorders
  • Navigational Skills
  • Development of Social Skills
  • Multi-line Switchboard
  • Microsoft Office
  • Customer Service
  • Cashier
  • Typing-60wpm

Timeline

Behavior Technician

Heartland
08.2023 - Current

Behavioral Technician

Centria Autism Services
07.2022 - 07.2023

Cashier/ Customer Service

Walgreens
01.2013 - 01.2014

Cosmetic Department

Macy's
01.2010 - 01.2013

Bachelor of Arts - Public Relations

Ferris State University

High School Diploma -

East Kentwood High School
Kristi Bates