Kristi Bedford
Kilgore,TX
Summary
Customer service representative with 5+ years of experience in telephone customer service, tech support, and customer care. Very organized and meticulous with organizing customer interaction logs. Handled up to 100 calls daily, with duties including helping customers sign up and retrieving customer data. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
Work History
Patient Service Representative (PSR)
Teleperformance-Paris, TX
04.2024 - Current
- Handle incoming customer inquiries through various communication channels (phone, email, chat)
- Provide accurate and timely information to customers regarding their inquiries or concerns
- Resolve customer complaints and escalate complex issues to the appropriate departments
- Maintain a high level of professionalism and empathy while interacting with customers
- Document customer interactions and update relevant information in the database
- Collaborate with team members to improve overall customer satisfaction.
Customer Service Representative/Call Center
Consumer Cellular-Portland, OR
09.2021 - 02.2022
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals.
Customer Service Representative
Nike-Beaverton, OR
08.2020 - 09.2021
- Be passionate about Nike products and services
- Demonstrate enthusiasm and eagerness to learn the fundamentals of all store Athlete roles, including but not limited to Service, Visual Presentation, and Stockroom
- Deliver the best possible service and attention to all consumers
- Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning
- Develop positive relationships with consumers and teammates
- Be an active member of the store community by attending and supporting store events
- Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business
- Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary.
Education
Some college - Technology
Regent University
Virginia Beach, VA05.2019
Skills
- Technical Support
- Shipping & Receiving
- Computer Skills
- IT Support
- Troubleshooting
- Help Desk
- Customer service
- Microsoft Word
- Appointment Scheduling
- Recording histories
- Document filing
- Medical Billing
- Data entry proficiency
- Medical terminology knowledge
- Payment Collection
- Customer Service
Timeline
Patient Service Representative (PSR)
Teleperformance-Paris, TX
04.2024 - Current
Customer Service Representative/Call Center
Consumer Cellular-Portland, OR
09.2021 - 02.2022
Customer Service Representative
Nike-Beaverton, OR
08.2020 - 09.2021
Some college - Technology
Regent University
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