Kristi Blackwood
Rose
Summary
Seasoned Head of Operations with robust knowledge in managing business operations. Proven ability to streamline processes, enhance productivity and implement operational strategies for business growth. Strengths include strategic planning, team leadership, problem-solving and decision-making skills. Previous roles have consistently resulted in improved efficiency and cost reduction measures in operations.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Operation Manager
Blackwood Services
Rose
02.2021 - 06.2025
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Oversaw inventory management using ERP software to maintain accurate stock levels.
- Streamlined daily operations by managing staff schedules and workflow processes.
- Identified potential risks associated with operations activities and developed mitigation strategies.
- Created reports that tracked key performance indicators related to operations objectives.
- Developed, implemented, and enforced operational policies and procedures.
- Established quality assurance standards across all departments within the organization.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Conducted regular meetings with department heads to review progress towards operational goals.
- Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Collaborated with senior management on strategic planning initiatives.
- Analyzed customer feedback to identify opportunities for process optimization.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
- Maintained up-to-date knowledge of industry trends and best practices related to operations management.
- Oversaw the maintenance of equipment used in daily operations activities.
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Ensured compliance with applicable laws, regulations and industry standards.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Roadside Technician
Blackwood Services &BDC Services
Rose, Oklahoma
02.2021 - 06.2025
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Coordinated with parts department to determine availability of necessary components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired and replaced worn and damaged components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Retained accurate records of purchases, titles and sales.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Operation Manager
Big Doggs Customs
Amarillo
04.2013 - 02.2021
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Identified potential risks associated with operations activities and developed mitigation strategies.
Dispatch Manager
BDC Services
Flagstaff , AZ
02.2010 - 02.2021
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized customer feedback to improve customer service.
- Assisted in resolving customer complaints and grievances.
- Monitored flow of paperwork and directed information to appropriate departments.
Operation Manager
RFL Farms
Camp Verde
01.2010 - 02.2013
- Dispatch Manager over 119 Cattle Trucks.
Education
Associate of Arts - Business Education
Oral Roberts University
Tulsa, OK 04.1994 - 07.1996
Skills
- Logistics management
- Organizational development
- Workforce planning
- Business analysis
- Safety management
- Operational excellence
- Employee relations
- Calendar management
- Employee engagement
- Multitasking
- Business development
- Manage operations
- Marketing strategies
- Budget management
- Cross-functional team leadership
- Sales tracking
- Customer service management
- Reliability
- Financial planning
- Problem-solving aptitude
- Recruitment
- Vendor management
- Customer service
- Risk management
- Effective communication
- Inventory management
- Records organization and management
- Financial management
- Improve performance
- Excellent communication
- Supplier monitoring
- Sales management
- Multitasking Abilities
- Sound judgment
- Department oversight
- Scheduling
- Budget control
- Sales oversight
- Business leadership
- Interpersonal skills
- Problem-solving abilities
Timeline
Operation Manager
Blackwood Services
02.2021 - 06.2025
Roadside Technician
Blackwood Services &BDC Services
02.2021 - 06.2025
Operation Manager
Big Doggs Customs
04.2013 - 02.2021
Dispatch Manager
BDC Services
02.2010 - 02.2021
Operation Manager
RFL Farms
01.2010 - 02.2013
Associate of Arts - Business Education
Oral Roberts University
04.1994 - 07.1996
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