Kristi Brooks
Glen Burnie,MD
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
26
26
years of professional experience
Work History
Board of Trustees Member
Community Group
Glen Burnie, MD
09.1998 - Current
- Actively engaged in fundraising efforts to support ongoing operations and new initiatives.
- Participated in committees related to personnel matters, budgeting, audit oversight, investment decisions.
- Assisted with the recruitment process for new Board members when necessary.
- Supported community outreach programs aimed at increasing awareness about the organization's mission.
- Attended board meetings and reviewed meeting agendas.
- Engaged in community outreach and advocacy to elevate the organization's presence and impact on public policy.
President Volunteer
Community Pool
Glen Burnie, MD
10.1999 - 08.2022
- Monitored feedback from participants in order to identify areas where improvements could be made.
- Analyzed data from past projects in order to develop strategies for future success.
- Developed and implemented strategies to increase volunteer participation.
- Collaborated with other staff members to ensure that President Volunteer events ran smoothly and efficiently.
- Provided support to volunteers by answering questions about their roles and responsibilities within the organization.
- Served as a liaison between volunteers and executive leadership in order to ensure effective collaboration.
Parent Volunteer
School
Glen Burnie, MD
09.2001 - 06.2022
- Assisted with the planning and implementation of a variety of school events and activities.
- Provided support to teachers in classrooms, libraries, computer labs and other areas as needed.
- Organized and coordinated fundraising efforts for student initiatives.
- Chaperoned field trips to museums, parks and other area locations.
- Helped improve children's reading abilities by reading books and listening to students read.
- Reinforced teachers' instruction by helping small groups with concepts.
Restaurant Hostess
Chic-Fil-A
Hanover, MD
06.2007 - 02.2009
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Education
Bachelor of Arts - English And Social Work
Hood College
Frederick, MD05-1990
Skills
- Community Engagement
- Fundraising expertise
- Leadership experience
- Handling Complaints
- Customer Service
- Conflict Mediation
Timeline
Restaurant Hostess
Chic-Fil-A
06.2007 - 02.2009
Parent Volunteer
School
09.2001 - 06.2022
President Volunteer
Community Pool
10.1999 - 08.2022
Board of Trustees Member
Community Group
09.1998 - Current
Bachelor of Arts - English And Social Work
Hood College
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