Kristi Bush
Chanhassen,MN
Summary
Accomplished Carlson School of Management graduate with extensive healthcare experience. Demonstrated skills in account management, strategic finance, operational leadership, and sales. Trusted leadership to multi-million dollar clients including insurance plans and employer groups, serving as the central point of client contact for critical strategic and tactical issues. Dedicated to leading and aligning teams to drive business results and implement solid business strategies that maximize organizational efficiencies. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Directly accountable to executive level leadership throughout my career.
Overview
24
24
years of professional experience
Work History
Consultant
Cohasset Associates
02.2022 - Current
- Analyzed platform capabilities to provide recommendations of retention controls to meet SEC record retention requirements.
- Enhanced understanding of generative AI construction
Client Services Director
Optum (legacy Alere Wellbeing)
09.2007 - 01.2020
Optum purchased Alere Wellbeing for $660M (Jan 2016)
Awards: Presidents Club (May 2012)
Promotion: Director level (June 2011)
Central point of contact for legacy Alere’s largest, multimillion-dollar health plan account
- Served as advocate for all deliverables across the working relationship
- Established and cultivated strategic, strong client relationships that result in optimal client retention and member satisfaction
- Serve as the central point of contact and advocate for all client deliverables, including reporting, contracting, and clinical delivery of Disease Management, Lifestyle Coaching, NurseLine, Maternity, CareAlerts and Health Portals
- Presented onsite to client’s executive leadership team, led by CMO, on a quarterly basis
- Acted as the client advocate in resolution and risk mitigation meetings while continuing to recognize the strategic goals of Optum
- Accounts include but are not limited to: Medical Mutual of Ohio ($13M), Blue Cross Blue Shield of Michigan ($12M), Common Ground Healthcare Cooperative, Emblem Health, Blue Care Network, Chrysler, New York Times
- Products include: Disease Management (HF, COPD, CAD, Diabetes, Asthma), Case Management, Lifestyle Coaching, NurseLine, Interdisciplinary Team, QuitLine, CareAlerts, Maternity, Transplant, Utilization Management, Wellness portal
Project Account Manager
Optum (formerly Ingenix)
06.2004 - 09.2005
- Identified and implemented new records in SalesForce tracking and reporting $250M+ of Ingenix revenue earned through internal sales to 150+ entities across UnitedHealth Group.
- Managed individual acquisitions to Ingenix under direction of CFO, each valued at $3M+ per acquisition
- Directly accountable to UHG Corporate for Business Risk Management and Sarbanes-Oxley compliance
- Six Sigma certified
Senior Financial Analyst
Allina Health System, Abbott Northwestern Hospital
06.2001 - 06.2004
- Directly accountable to the CFO to manage $160M in Net Revenue generated by Spine, Orthopedics, Neurology, and Radiology product lines
- Viability analysis of existing and new product lines considering marketing strategies, budget strategies, reimbursement opportunities, medical supply trends, physician relations, contract negotiations, and staffing productivity
- Delivered proforma approved by the board to build a new spine hospital. Opened 2005.
Administrative Fellowship
Allina Health System, Owatonna Hospital
06.2000 - 06.2001
- Mentored by the CEO and actively participated in all leadership settings across Allina Health System including board meetings, Regional Leadership, and local Owatonna Hospital Leadership
- Delivered financial analysis of building and managing a hospice home including analysis of volumes, revenues, operational expenses and lease options. Opened in 2005
- Hosted MNA negotiations
Skills
- Start-up: Alere Wellbeing
- Corporate: UGH/United Healthcare and Optum
- IT: VAST Data Platform/Cohasset Associates
- Allina Health System/ANW Hospital (urban) and Owatonna Hospital (rural)
- Health Plans: BCBS Michigan, Medical Mutual of Ohio, Common Ground Healthcare Cooperative, Emblem Health, Blue Care Network
- Employer Groups: Chrysler, New York Times
Project Management
- VAST Data Platform Assessment (delivered Oct 2023)
- UHC Provider Quality Program (launched 2006)
- Internal Sales Team to United Healthcare $250M (launched 2005)
- Ingenix Acquisitions (2004-2005)
- Abbot Northwestern Spine Hospital (opened 2004)
- Owatonna Hospice Home (opened 2005)
- Mid-life Women's Services (opened 2000)
- Medtronic Visible Heart Viewer (launched 1999)
- Phillips Eye Institute marketing (launched 1998)
Programs delivered
- Diabetes
- Case Management
- Heart Failure
- Wellness Portal
- Lifestyle Coaching
- QuitLine
- CareAlerts
- Maternity and NICU
- Transplant
- COPD
- NurseLine
- Utilization Management
Community Achievements
President, second term, Chanhassen High School Parent Booster Club
Vice President and Board Corp Sponsorship Chair, Chanhassen High School Lacrosse
Timeline
Consultant
Cohasset Associates
02.2022 - Current
Client Services Director
Optum (legacy Alere Wellbeing)
09.2007 - 01.2020
Project Account Manager
Optum (formerly Ingenix)
06.2004 - 09.2005
Senior Financial Analyst
Allina Health System, Abbott Northwestern Hospital
06.2001 - 06.2004
Administrative Fellowship
Allina Health System, Owatonna Hospital
06.2000 - 06.2001