Reliable professional with extensive experience in customer service and child supervision. Known for strong communication and empathy, effectively fostering a safe and engaging environment for learners and parents alike.
Overview
9
9
years of professional experience
Work History
Lead Swim Instructor
Bear Paddle Swim School
Savage, MN
09.2023 - Current
Trained and mentored junior instructors in teaching techniques and safety protocols.
Conducted regular assessments of student progress, adjusting lessons for improvement.
Facilitated parent communication regarding child development and program updates.
Mentored junior instructors in their professional development by sharing expertise in lesson planning, coaching strategies, and class management techniques.
Ensured the safety of all participants by maintaining vigilance during lessons and enforcing pool rules and regulations.
Babysitter/Nanny
Various Parents
Savage, MN
01.2018 - Current
Developed and implemented daily schedules tailored to each child's needs and interests.
Supervised children during playtime, ensuring safety and engagement in age-appropriate activities.
Communicated effectively with parents regarding children's progress, behavior, and any concerns.
Resolved conflicts between children through effective mediation techniques, fostering a harmonious environment.
Sales Associate
Valleyfair Amusement Park
Shakopee, MN
07.2022 - 08.2023
Engaged customers through friendly interactions and product knowledge to enhance overall experience.
Resolved customer inquiries and complaints effectively, fostering positive relationships with park guests.
Participated in training new staff on operational procedures and customer service best practices.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.