Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Calkins

Zionsville,IN

Summary

Determined and responsible individual with success in excellent customer service, boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success.

Overview

33
33
years of professional experience

Work History

Territory Sales Representative

DNA SALES
LIVONIA, MI
01.2023 - Current
  • Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.

Store Manager and Assistant Store Manager

Purse Strings LLC
Carmel, IN
10.2010 - 01.2018
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Real Estate Sales Agent

F.C. Tucker Company
Zionsville, IN
11.2004 - 11.2010
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Educated clients on sales and buying processes and advised buyers on making decisions.
  • Developed relationship with Beazer Homes to market homes in a local community
  • One of a select group of agents to occupy Paul Shoopman Model Homes and market and sell their properties.
  • Listing Leader December 2004
  • Listing Leader December 2006
  • Sales Leader March 2007

Territory Sales Representative

Schurman Fine Papers
Fairfield, CA
08.1999 - 09.2001
  • Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
  • Successfully marketed high end paper products to independent gift stores, book stores, and department stores in the state of Indiana
  • Increases sales by 60% in first fiscal year following training period
  • Responsible for ordering, restocking, merchandising, and maintaining levels of inventory in key accounts such as Papyrus, Borders, Barns and Noble, and Macy's department stores.
  • Hired and Managed multiple Area Merchandisers who were responsible for restocking inventory
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • President's Club Award 2000

Flight Attendant

Southwest Airlines
Chicago, IL
03.1995 - 07.1998
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard aircraft.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies.
  • Maintained excellent attendance record, consistently arriving to work on time.

Customer Service Agent

American Trans Air
Indianapolis, IN
1990 - 1993
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Associate of Arts - Interior Design

Ball State University
Muncie, IN
05.1990

Skills

  • Customer Service Management
  • Sales Tracking
  • Human Resources Oversight
  • Finance and Accounting Oversight
  • Recruitment and Hiring
  • Team Leadership
  • Verbal and Written Communication

Timeline

Territory Sales Representative

DNA SALES
01.2023 - Current

Store Manager and Assistant Store Manager

Purse Strings LLC
10.2010 - 01.2018

Real Estate Sales Agent

F.C. Tucker Company
11.2004 - 11.2010

Territory Sales Representative

Schurman Fine Papers
08.1999 - 09.2001

Flight Attendant

Southwest Airlines
03.1995 - 07.1998

Customer Service Agent

American Trans Air
1990 - 1993

Associate of Arts - Interior Design

Ball State University

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Kristi Calkins