Kristi Caples
San Marcos
Summary
Case management professional with strong history of leadership and impactful team management. Proven track record of improving client satisfaction and operational efficiency. Known for collaborative approach and adaptability in dynamic environments. Skilled in conflict resolution and strategic planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Amalgamated
10.2021 - Current
- Oversee daily operations of residential, commercial, or mixed-use properties, ensuring smooth functioning and tenant satisfaction.
- Coordinate property maintenance and repairs, managing vendors and contractors to ensure timely service and cost-efficiency.
- Handle tenant relations, including leasing, rent collection, addressing complaints, and enforcing lease agreements.
- Conduct property inspections, ensuring compliance with safety and regulatory standards.
- Manage property budgets, prepare financial reports, and track expenses to maintain profitability.
- Market available properties, conduct property showings, and screen potential tenants to secure quality renters.
- Ensure lease renewals, tenant move-ins/outs, and other administrative tasks are handled promptly and accurately.
- Resolve conflicts, mediate disputes, and ensure the overall upkeep and security of the property.
Property Manager
Housing Authority of San Angelo
05.2017 - 10.2021
- Manage and maintain public housing properties, ensuring compliance with local, state, and federal regulations.
- Oversee the leasing process, including tenant screening, lease execution, and annual recertifications.
- Monitor rent collection, ensuring timely payments and addressing any delinquencies or issues with residents.
- Coordinate maintenance and repair requests, working with internal staff or contractors to address issues promptly and maintain property standards.
- Conduct regular property inspections to ensure compliance with health, safety, and housing codes.
- Develop and manage property budgets, track expenses, and prepare financial reports to ensure effective use of resources.
- Serve as a liaison between residents and the Housing Authority, addressing complaints, resolving disputes, and ensuring tenant satisfaction.
- Facilitate tenant education on policies, rights, and responsibilities, promoting a safe and well-maintained living environment.
- Maintain accurate tenant records and documentation for audits and regulatory compliance.
Section 8 Supervisor/ Family Self Sufficiency Supervisor
Housing Authority of San Angelo
02.2014 - 10.2021
- Oversee the Section 8 /Family Self-Sufficiency (FSS) program, supporting participants in achieving economic independence through education, job training, and financial literacy.
- Supervise and guide FSS case managers, ensuring they provide personalized support to families in setting and reaching goals related to employment, education, and self-sufficiency.
- Develop and implement program policies, strategies, and initiatives to help participants secure sustainable employment and achieve long-term financial stability.
- Monitor participant progress, assess needs, and provide resources or referrals to services such as job readiness, childcare, transportation, financial assistance, and homeownership.
- Coordinate partnerships with local organizations, employers, and community resources to create opportunities for program participants.
- Track and report on program outcomes, ensuring compliance with federal, state, and local guidelines.
- Manage the program budget, allocate resources effectively, and ensure that funds are used efficiently to meet participant needs.
- Conduct training and workshops for both staff and program participants on topics related to self-sufficiency and life skills development.
- Ensures staff compliance with the Housing Authority-s Administrative Plan, Standard Operating Procedures, FSS, Home ownership and HUD regulations
- Evaluate procedures and processes and provide recommendations for program excellence
- Maintain oversight and direction to the HCV Programs
- Maintained special programs: FUPH, VASH, NED, and Homeownership programs
Claims Examiner
Blue Cross Blue Shield of TX
02.2013 - 02.2014
- Processing claims, performing data entry and claim pend issue resolution within the quality and production requirements
- Correct error reports as needed, respond timely to all Customer Service, Provider Relations type
- Follow the Guidelines related to the Health Insurance Portability and Accountability Act, designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Education
B.A - Social Work
Angelo State University
San Angelo, TX05.2012
B.S - Kinesiology/ Teacher Certification
Angelo State University
San Angelo, TX01.2008
Skills
- Property Management
- Case Management
- Social Work
- Office Management
- Fair Housing Regulations
- Section 8
- LIHTC
- Landlord-tenant law
Certification
- Fair Housing and Onsite Operations
- Public Housing Management
- Certified Housing Choice Voucher Specialist
- Housing Choice Voucher Programs Management,
- Pre-Homeownership counseling, Post Homeownership
- Homeownership Counseling,
Timeline
Property Manager
Amalgamated
10.2021 - Current
Property Manager
Housing Authority of San Angelo
05.2017 - 10.2021
Section 8 Supervisor/ Family Self Sufficiency Supervisor
Housing Authority of San Angelo
02.2014 - 10.2021
Claims Examiner
Blue Cross Blue Shield of TX
02.2013 - 02.2014
B.S - Kinesiology/ Teacher Certification
Angelo State University
- Fair Housing and Onsite Operations
- Public Housing Management
- Certified Housing Choice Voucher Specialist
- Housing Choice Voucher Programs Management,
- Pre-Homeownership counseling, Post Homeownership
- Homeownership Counseling,
B.A - Social Work
Angelo State University
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