Kristi Carey
Spring Hope
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Capital Family Medicine
11.2024 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Medical Scheduler
Raleigh Radiology
09.2020 - 09.2022
- I am a medical scheduler for a large radiological facility. My duties are to include scheduling patients radiological exams., verifying and updating of patients demographics and insurance information and answering a high call volume phone system in a timely and profesional manner.
Office Manager
RSI Medical
02.2019 - 09.2020
- I manage a staff of ten employee's including one MD and two nurse practitioners. This entails ensuring all staff members are in place and ready to begin their duties daily. Answering physician, staff and patient questions and taking care of any issues that may arise. Ensuring all computer and equipment issues are corrected in a timely manner. I address all patient medication assistance, medical letters for patients and collection of outstanding balances, handling of employee payroll, weekly bank deposits, credentialing, and provider updates. This in short are just a few of many responsibilities I manage.
Referral Coordinator / Checkout
RSI Medical
08.2012 - 02.2019
- I checked patients out, scheduled follow up appointments, obtained insurance pre authorizations for radiological exams and specialty offices. Referred patient's for radiological procedures and appointments for specialty offices. I was back up to check in which included, collection of copayments, insurance verification, patient balances, answering telephones, requesting of patient records and covering the check in desk when that staff member was out. I also obtained home health orders for patients who needed assistance, oxygen supplies and DME orders for hospital beds, wheel chairs, canes, etc.
Receptionist
Cary Internal Medicine & The Diabetes Center
09.2009 - 08.2012
- I was responsible for check in, check out, collection of patient co-payments and balances.
- Insurance verification, entering patient labs, obtaining prior authorization of radiological exams and specialty appointments, answering multi line telephones, directing messages and phone calls to the appropriate staff members. Administering injections, performing bone densities and EKG's. I worked with three physicians to ensure patient care was handled accordingly.
Medical Records Clerk
Cary Internal Medicine & The Diabetes Center
10.2006 - 09.2009
- My duties included handling of all medical record request, printing all physicians dictated office notes, filing, faxing, answering multi line telephone calls and directing to appropriate staff members. I was also back up to front desk and nurses, if the office was short staffed, I worked where the need was including giving injections, performing bone densities, EKG's, etc.
Education
High School Diploma -
Southern Nash High School
Bailey, NC06.1994
Skills
- Patient scheduling
- Insurance verification
- High-volume call handling
- Patient intake procedures
- Referral processing
- Customer service excellence
Timeline
Medical Receptionist
Capital Family Medicine
11.2024 - Current
Medical Scheduler
Raleigh Radiology
09.2020 - 09.2022
Office Manager
RSI Medical
02.2019 - 09.2020
Referral Coordinator / Checkout
RSI Medical
08.2012 - 02.2019
Receptionist
Cary Internal Medicine & The Diabetes Center
09.2009 - 08.2012
Medical Records Clerk
Cary Internal Medicine & The Diabetes Center
10.2006 - 09.2009
High School Diploma -
Southern Nash High School