Kristi Carpenter
New Caney,TX
Summary
Motivated individual seeking to re-enter the workforce to enhance existing skills and acquire new ones. Demonstrated ability to work independently with minimal supervision. Possesses a calm and friendly demeanor.
Overview
15
15
years of professional experience
Work History
Unemployed
Stay At Home Wife
Huffman, TX
05.2012 - 09.2024
- Facilitated grandchild's growth and development through personalized attention, while maintaining a functional home environment.
- Offered extra emotional support to family member's child.
- Ensured overall health and wellness through diligent management.
Medical Record Clerk/Medical Receptionist
Compassionate Care Hospice
Cleveland , TX
07.2010 - 08.2011
- Organized and maintained filing systems for confidential documents.
- Assisted staff, family members, and other inquiries in a professional manner.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Responsible for filing of medical records and documents.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines.
Back Office/Referral Coordinator
Dr. Angela Nunnery
Kingwood, TX
11.2009 - 07.2010
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Monitored patient progress throughout the referral process.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Performed data entry related to referrals into electronic health record systems.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Advised staff on appropriate protocols when making a referral.
- Communicated regularly with patients regarding their care plans following a referral.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Identified potential risks associated with particular types of referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed daily patient referrals daily through multi-line telephone system.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Assisted referred patients in filling out applications and insurance forms.
- Reviewed data obtained from referring physicians for completeness and accuracy.
Education
Medical Billing And Coding - Medical Office
Texas School of Business
Houston, TX08-2008
GED -
San Jacinto College
Houston, TX07-1990
Skills
- Payment Collection
- Medical Charting
- Referral Verification
- Insurance Verification
- Medical Terminology
- Records Management
- Records Maintenance
- Appointment Setting
- HIPAA Guidelines
- Patient callbacks
- Documentation
- Patient Scheduling
- Patient Registration
- Appointment Scheduling
- Front Desk Operations
- Understanding of medical laws
- Paperwork coordination
- Telephone Etiquette
- Medical Records Management
Timeline
Unemployed
Stay At Home Wife
05.2012 - 09.2024
Medical Record Clerk/Medical Receptionist
Compassionate Care Hospice
07.2010 - 08.2011
Back Office/Referral Coordinator
Dr. Angela Nunnery
11.2009 - 07.2010
Medical Billing And Coding - Medical Office
Texas School of Business
GED -
San Jacinto College
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