Open To Work
Kristi Chambers
South Jordan,United States
Work Preference
Summary
Experienced in claims processing with solid understanding of insurance procedures and regulations. Maintained a 91.8 quality score through rigorous attention to detail and consistent first-contact resolutions, reducing escalations and rework. Awarded FedEx’s Circle of Success for leading process improvements that reduced claim-processing errors and accelerated corrections. Earned the highest performance evaluation in the claims department at FedEx with a 6.7/7 score by improving accuracy and turnaround time on complex cargo claims and settlements. Processed 8,000+ images per hour at USPS. Designed and delivered training on claims platforms (iSell, Zendesk, TherapyNotes), boosting team consistency and efficiency in claims resolution. Negotiated and settled complex insurance and payment disputes across banking, logistics, and healthcare to recover revenue and close aged accounts.
Efficient Certified Professional Coder known for maintaining high productivity and completing tasks with precision. Possess specialized skills in medical coding, billing compliance, and health information management. Excel in critical thinking, problem-solving, and time management to ensure accuracy and efficiency in all coding practices.
Accomplished highly skilled at memorizing frequently used codes and typing quickly for speedy completion of work. Demonstrated professionalism when communicating with patients, insurance companies, and healthcare staff.
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Billing Specialist
South Point Counseling Services, LLC
South Jordan, United States
12.2024 - 04.2025
- Reconciled customer accounts daily, enhancing accuracy of billing processes
- Verified insurance coverage and corrected claims to ensure accurate billing processes.
- Researched and resolved customer billing disputes promptly to maintain customer satisfaction.
- Monitored customer accounts for overdue payments, initiating collection activities to recover outstanding debts
- Developed and maintained customer profiles, ensuring accuracy of billing records
Digital Service and Sales
Draper, United States
07.2024 - 11.2024
- Maintained dual chats at the same time assisting customers thoroughly and timely
- Assisted customers in navigating the company's products or services, ensuring a positive experience
- Provided exceptional customer service by promptly addressing inquiries and resolving issues
- Maintained accurate records of customer interactions and transactions for future reference
- Processed returns and exchanges efficiently, maintaining accurate records and ensuring timely resolution for customers
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings.
Cargo Claims Specialist
FedEx Ground
Salt Lake City, United States
11.2021 - 03.2024
- Managed ground cargo claims for lost and damaged shipments, enhancing communication processes with sales and customers to streamline claims resolution
- Assessed damages and prepared detailed reports to support claims decisions
- Assessed damages and created detailed reports to support claims decisions
- Collaborated with management and senior leadership to address and resolve complex claims cases.
- Maintained accurate records of all claims activities
- Collaborated with management and senior leadership to resolve complex claims cases, ensuring timely and effective outcomes for customers
- Trained employees on using iSell software to improve customer assistance with claims
- Assisted in the development of new claims processes and procedures
- Assisted in developing new claims processes and procedures, improving overall claims handling efficiency
Service Operations Specialist
Varo Money
Sandy, United States
05.2020 - 03.2021
- Maintained 91.8 quality score while minimizing escalated calls to enhance customer satisfaction.
- Responded to customer inquiries via Zendesk email to provide timely assistance.
- Filed disputes for customer accounts to rectify discrepancies in balances.
- Filed disputes for customer accounts to resolve balance discrepancies and restore customer trust.
- Assisted in developing training materials for training department to improve staff knowledge and skills.
Guest Services Representative
University of Utah
South Jordan, United States
07.2019 - 02.2020
- Handled incoming phone calls to assist clients and schedule appointments, ensuring timely communication with doctors.
- Maintained high call quality and managed call times to support customer satisfaction.
- Promoted company's products and services at industry events to engage potential clients.
- Participated in industry events to promote the company's products and services
Content Analyst
Verisys Corporation
South Jordan, United States
11.2017 - 06.2019
- Retrieved information on medical professionals for database enabling client verification, validation, credentialing, and monitoring of employees.
- Analyzed website performance data to identify improvement areas and recommended actions to increase engagement.
- Developed content calendar to coordinate timely content delivery across all channels.
Claims Processor
Wells Fargo
Salt Lake City, United States
03.2016 - 12.2017
- Processed online bill pay claims for customers to ensure timely payments. Answer phones and assist with contacting payees to locate funds. Tracked daily performance metrics for answering phones, customer satisfaction and claims processing.
- Maintained accurate claims activity records, ensuring compliance and supporting efficient processing.
- Processed online bill pay claims, ensuring timely payments, assisted customers via phone, and coordinated with payees to locate funds.
Data Entry/Mail Processing Clerk
USPS
Salt Lake City, United States
07.2014 - 01.2015
- Executed data conversion tasks by accurately reading and entering mail contents that could not be processed by scanners, achieving high throughput of 8000+ images per hour. 07/2014 - 09/2015.
- Sorted packages for timely delivery to correct destination facilities, including small packages (1-20 lbs) and large packages (20-70 lbs).
- Coordinated distribution of incoming mail and packages to enhance operational efficiency.
- Sorted packages for timely delivery to destination facilities, optimizing transportation of small (1-20 lbs) and large (20-70 lbs) packages.
- Oversaw inventory of postal supplies and equipment, ensuring operational readiness.
Customer Service
Drive In Audio Sound
Midvale, United States
01.2013 - 07.2014
- Answered emails and calls, assisted customers with billing questions and service issues, and guided customers through ordering new products and services, improving customer satisfaction and product knowledge.
- Developed relationships with local car dealerships and their service centers to foster collaboration.
- Regularly communicated with all corporate accounts to ensure consistent engagement.
- Implemented customer feedback system to proactively address issues and enhance customer experience.
- Established partnerships with service centers at local car dealerships to enhance collaboration.
Customer Service
Verizon Wireless
West Valley City, United States
08.2008 - 03.2010
- Addressed customer escalations by actively listening and resolving their concerns, credit adjustments, and disconnects through effective issue resolution
- Promoted customer loyalty initiatives to strengthen relationships and enhance retention, shared insights with co-workers to foster customer loyalty
- Addressed customer escalations by actively listening and resolving concerns, providing credit adjustments and managing disconnects through effective resolution
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
- Created and updated customer service policies and procedures, ensuring compliance with company standards and enhancing service delivery
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
Co-Owner/Manager
Everything With Flags
South Salt Lake, United States
08.2000 - 07.2009
- Managed all purchasing and receiving processes, including custom orders and vendor relations with 50 vendors. Oversaw 5 staff members, providing direct guidance. Coordinated inventory reports and executed month-end and year-end procedures.
- From 01/04-7/2008 - Manager All purchasing and receiving. Created personalized orders based on customer specifications, including learning how to make artwork. Dealing with 50 vendors on a regular basis. Managed procurement of office supplies to maintain operational efficiency. Coordinated ordering of shipping supplies to support product distribution. Oversee 5 other staff members. Give direct orders to staff. Inventory reports, and all month and year end procedures. Handled accounts receivable tasks to ensure timely payment processing. Returns to vendors. Managed phone inquiries and processed customer orders. Also manage some accounts payable. Inventory control. Sales, and Billing Processes
- Processed vendor returns to maintain inventory accuracy. Managed phone inquiries and processed customer orders while overseeing accounts payable and receivable transactions.
Customer Service/Auditor
Truegreen Chemlawn
Salt Lake City, United States
03.1999 - 01.2002
- Engaged with customers to address needs and enhance satisfaction., Facilitated sales transactions, assisted in production areas, Supported sales team efforts and verification, Conducted collections calls to recover outstanding payments from clients. and to Implemented service arrangements, also assisted daily with accounts receivable
- Facilitated sales transactions and assisted in production areas.
- Conducted internal audits to pinpoint process improvements and identify efficiency opportunities.
- Reviewed accounting documents for accuracy and completeness, ensuring reliable reporting.
- Evaluated financial records for compliance with company policies and regulations.
Customer Service
Toys R Us
West Valley City, United States
06.1998 - 02.2000
- Answered phones and assisted in-store customers with inquiries and purchases to enhance customer experience.
- Provided customer service by answering phones and assisting in-store customers with inquiries and purchases
- Fielded customer service requests to resolve issues and improve customer satisfaction.
- Handled customer transactions efficiently accurately at checkout efficiently at checkout at checkout. Helping customers in the check out
- Supported bank tellers by addressing customer service inquiries to enhance client satisfaction.
Education
Complete - Certified Professional Coder
AAPC
Salt Lake City, UT 08.2026 - 08.2026
Medical Billing and Coding -
Salt Lake Community College
Certified Medical Administrative Assistant -
Salt Lake Community College
Medical Terminology -
Salt Lake Community College
GED -
Salt Lake Community College
Skills
- Medical coding
- Healthcare compliance
- Claims processing
- Attention to detail
- Procedural coding precision
- Anatomy and physiology
- E and M coding proficiency
- Medical billing procedures
- Denial management strategies
- Behavioral health coding
- Ambulatory surgery center coding
- Medical terminology
- Medical coding expertise
- CPT coding
- ICD-10 proficiency
- Modifiers application expertise
- Regulatory guidelines adherence
- HIPAA compliance awareness
- Electronic health records navigation
- CMS-1500 form completion
- Diagnostic coding accuracy
- Medicare insurance regulations
- HCPCS coding
- Medical claims coding
- Procedural coding
Languages
English
Timeline
Complete - Certified Professional Coder
AAPC
08.2026 - 08.2026
Billing Specialist
South Point Counseling Services, LLC
12.2024 - 04.2025
Digital Service and Sales
07.2024 - 11.2024
Cargo Claims Specialist
FedEx Ground
11.2021 - 03.2024
Service Operations Specialist
Varo Money
05.2020 - 03.2021
Guest Services Representative
University of Utah
07.2019 - 02.2020
Content Analyst
Verisys Corporation
11.2017 - 06.2019
Claims Processor
Wells Fargo
03.2016 - 12.2017
Data Entry/Mail Processing Clerk
USPS
07.2014 - 01.2015
Customer Service
Drive In Audio Sound
01.2013 - 07.2014
Customer Service
Verizon Wireless
08.2008 - 03.2010
Co-Owner/Manager
Everything With Flags
08.2000 - 07.2009
Customer Service/Auditor
Truegreen Chemlawn
03.1999 - 01.2002
Customer Service
Toys R Us
06.1998 - 02.2000
Medical Billing and Coding -
Salt Lake Community College
Certified Medical Administrative Assistant -
Salt Lake Community College
Medical Terminology -
Salt Lake Community College
GED -
Salt Lake Community College