Kristi Chapman
Sierra Vista,AZ
Summary
Proactive Physician Liaison and Dental Hygienist with extensive experience in managing complex cases and facilitating communication among healthcare providers. Expertise in conducting thorough assessments of volume attainment, revenue cycle management, and developing referral systems, and presenting at several different multi-specialty conferences. Bringing strong analytical thinking, effective communication, and collaboration skills to advance patient care and healthcare partnerships who is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Physician Liaison
Kynetic Health, PLLC
08.2023 - Current
- Acted as a resource for both physicians and patients by staying current on industry trends and changes in healthcare regulations.
- Managed complex cases involving multiple specialties, facilitating communication among all parties involved in patient care.
- Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
- Conducted thorough assessments of existing referral sources'' strengths and weaknesses, allowing for targeted improvements in outreach efforts.
- Established a strong rapport with local healthcare organizations, creating opportunities for collaboration and cross-referrals between practices.
- Brought stability to analytics group and delivered sustainable data for use with primary care physicians on cost of care strategies.
- Developed a system for tracking key performance indicators related to physician referrals, enabling more informed decision-making regarding resource allocation.
- Served as a liaison between patients, families, and medical professionals, ensuring seamless coordination of care throughout treatment processes.
- Conducted regular meetings with physicians to discuss referral strategies and ensure patient needs were met.
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
- Provided details on building referrals and managed relationships with physicians.
- Presented at local conferences and meetings to raise awareness about the practice''s services, attracting new potential referral partners.
Dental Hygienist
Almond Orchard Dental Care
11.2001 - 11.2010
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Administered local anesthesia as needed for dental procedures, ensuring patient comfort throughout the process.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Educated patients on proper oral hygiene and nutrition and provided instructions for brushing, flossing and other preventive care.
Dental Hygienist
Ben Palazoolo, DDS
02.2001 - 11.2007
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
Education
Phelbotomy - Phelbotomist
Horizon Health Care Institute
Sierra Vista, AZ04.2024
Associate of Science - Dental Hygiene
Taft College
Taft, CA05.1997
Skills
- Effective written and verbal communication
- CRM proficiency
- Competitor Analysis
- Patient volume promotion
- Attention to Detail
- Multitasking Abilities
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Public relations
- Analytical Thinking
Affiliations
- Breast Cancer Awareness Sponsor
- Pat Tillman Foundation
- Copper Queen Physician Liaison Contractor
- Wounded Warrior Project Sponsor
Certification
- Basic Life Support
- Phlebotomy Certification
- Clinical Management Certification
- Licensed Dental Hygienist
Languages
English
Native or Bilingual
Timeline
Physician Liaison
Kynetic Health, PLLC
08.2023 - Current
Dental Hygienist
Almond Orchard Dental Care
11.2001 - 11.2010
Dental Hygienist
Ben Palazoolo, DDS
02.2001 - 11.2007
Phelbotomy - Phelbotomist
Horizon Health Care Institute
Associate of Science - Dental Hygiene
Taft College