Summary
Overview
Work History
Education
Skills
CUST
Timeline
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Kristi Cherney

Suamico,WI

Summary

PROFESSIONAL Passionate and driven Salon Coordinator with the desire to grow. Focusing on student success through planning and education. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives customer loyalty by providing friendly and skilled support. Skilled in presenting sales promotions and closing the sale. Accomplished Sales Executive with 10 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.

Overview

28
28
years of professional experience

Work History

Customer Service Coordinator

Empire Education Group
02.2025 - Current
  • Developed key relationships with Cosmetology students ensuring their personal growth
  • Educated students on day to day salon operations
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Coordinated logistics for customer orders.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
  • Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
  • Participated in company-wide initiatives aimed at enhancing the overall customer experience.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.

Executive Team Leader

Ulta at Target
03.2023 - 12.2023
  • Demonstrated a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
  • Demonstrated a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Understood sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement; including merchandising, pricing workload, transitions, revisions, sales plans, events and promotions
  • Worked a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
  • Lead a team of consultants who are knowledgeable and passionate about Beauty, both in Core and Ulta Beauty by staying current on brands, trends and promotions
  • Encouraged team to use product samples as a way to welcome, inspire and influence guests and as an opportunity to provide personalized recommendations to complete their look
  • Skilled in organization, layout and replenishment of the salesfloor to ensure product is available for guests
  • Provided a seamless experience for guest navigating between Ulta Beauty and Core beauty
  • Evaluated and recommend candidates for open positions and develop a guest-centric team
  • Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching to the behaviors that drive guest loyalty and team interactions
  • Established clear goals and expectations and hold team members accountable to expectations
  • Provided service and a shopping experience that meets the needs of the guest
  • Always demonstrated a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
  • Lead and created a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
  • Lead team to uphold and maintain all Ulta Beauty Service Standards and foster a productive relationship with your Ulta Beauty

Store Manager

Cosmoprof
09.2022 - 06.2023
  • Goal-oriented retail sales manager with progressive experience career in supervising retail professional cosmetology retail store.
  • Proven success in sales training, customer satisfaction, new business development, and marketing initiatives.
  • Demonstrated track record in revitalizing under-performing store operations by 200%.
  • Excellent leadership and staff management skills. Vast knowledge of fragrance and cosmetics sales. Routinely interacts with customers and deals with various customer service issues in a professional manner.
  • Adept at working in the retail cosmetics and beauty industry.
  • Specialize in evaluating the effectiveness of various beauty products professional and retail to help grow customers business.

Account Executive

Aerial Company Inc
01.2004 - 12.2020
  • Responsible for sales quota of 50,000 a month.
  • Educated salon owners and team on retail, service, and add on sales.
  • Traveled with representatives and educators from elite vendors within the industry to educate myself on product knowledge and sales techniques to assist salons to obtain maximized profitability and knowledge of retail and service sales
  • Developed and presented detailed business concepts to salons to boost overall sales of retail and service product.
  • Developed important and special relationships with salon owners and team to maximize my sales and gain trust.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Exceeded company targets by prospecting and creating new business while managing existing accounts.
  • Continued education with salon vendors for development of industry specific knowledge.
  • Responsible for merchandising salon retail product to maximize salon profitability.
  • Built repor with salon owners and salon professionals to build a relationship of trust.
  • Skilled in presenting product and closing the sale.
  • Attended monthly sales meetings educating myself on sales techniques and vendor promotions.
  • Taught product knowledge classes to salon owners and salon professionals to equip them with education on existing and new product knowledge.
  • Traveled nationwide with elite vendor hair shows and new product launches taking back knowledge to salons within my territory.
  • Set up retail displays to meet vendors standards ensuring salons maximum salon profitability.

Assistant Manager

Aerial Company
01.2001 - 01.2003
  • Assisted in exceeding monthly budget of 100,000 by training and implementing sales techniques.
  • Assisted in managing a team of 10 sales associates.
  • Maintained daily record of all transactions and generated reports to store manager.
  • Trained team members on product knowledge so team members could provide outstanding customer service.
  • Assisted in recruitment of new team members for best customer experience to salon professionals.
  • Worked with corporate personal to deliver the best customer service and education in the industry.
  • Responsible for weekly, monthly, and yearly inventory.
  • Responsible for assisting in managing store team to insure monthly sales budgets where met.
  • Set up contests for team members to ensure fun and enthusiasm.
  • Responsible for managing mechanizing product to vendor standards.
  • Responsible for closing store and counting out registers.
  • Responsible for taking customer orders.
  • Attended monthly meetings to review vendor promotions for the following month.
  • Responsible for creating work schedule for team members.

Sales Associate/ Key Holder

Aerial Company
01.1998 - 01.2001
  • Connected with hundreds of salon professionals introducing and helping with product knowledge.
  • Restocked shelves and updated pricing and helped maintain organization of store.
  • Consistently helped break monthly sales goals with add on sales.
  • Coordinated store products and conducted inventory counts to maintain merchandise flow.
  • Developed special relationships with salon professionals
  • Continued education with product knowledge and company policies with multiple vendors.
  • Maintained organized, presentable merchandize to drive continuous sales.
  • Responsible for helping unload truck once a week and checking in merchandise in for store inventory
  • Responsible for add on sales.

Education

Cosmetology License - Cosmetology

Scientific College of Beauty And Barbering
Madison, WI
05.1997

Skills

  • Customer service (10 years)
  • Salon growth
  • Retail Sales
  • Team management 10 years
  • Recruiting
  • Organizational skills
  • Merchandising
  • Retail education
  • Business consulting
  • Retail sales
  • Time management
  • Budgeting
  • Filing
  • Sales (10 years)
  • Assistant manager experience (2 years)
  • Store management
  • Leadership (10 years)
  • Account management (5 years)
  • Pricing
  • Teaching
  • Salesforce (10 years)
  • Business Development (3 years)
  • B2B Sales (1 year)
  • Management (10 years)
  • Sales Management (10 years)
  • Cold Calling
  • Retail Management (5 years)
  • Marketing (2 years)
  • Customer retention (10 years)
  • Supervising experience
  • B2B sales
  • Business development
  • Sales management
  • Guest services
  • Cold calling

CUST

Authorized to work in the US for any employer

Timeline

Customer Service Coordinator

Empire Education Group
02.2025 - Current

Executive Team Leader

Ulta at Target
03.2023 - 12.2023

Store Manager

Cosmoprof
09.2022 - 06.2023

Account Executive

Aerial Company Inc
01.2004 - 12.2020

Assistant Manager

Aerial Company
01.2001 - 01.2003

Sales Associate/ Key Holder

Aerial Company
01.1998 - 01.2001

Cosmetology License - Cosmetology

Scientific College of Beauty And Barbering

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