Kristi Clary
Portland
Summary
Experienced Practice Manager with a proven ability to streamline operations and enhance patient experiences. Strong skills in patient management, team leadership, and effective communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dental Practice Manager
Lake Oswego Dentistry
Lake Oswego
04.2002 - 07.2023
- Managed daily operations of dental practice and staff scheduling.
- Oversaw patient flow and maintained a welcoming office environment.
- Streamlined patient billing processes and managed insurance claims submissions.
- Developed and enforced office policies to enhance compliance and safety standards.
- Conducted regular staff meetings to address concerns and improve team collaboration.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Developed promotional programs to attract new patients.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Prepared detailed reports on office activities such as patient visits and treatments rendered.
- Conducted regular performance reviews for staff members to ensure quality standards were met.
- Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations.
Dental Assistant Instructor
Concorde Career Colleges
Portland
06.1998 - 04.2001
- Developed engaging lesson plans for diverse student groups.
- Facilitated hands-on training sessions using industry-standard equipment.
- Mentored students to improve skills and build confidence in their abilities.
- Maintained up-to-date knowledge of industry trends and educational practices.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
Education
Some College (No Degree) -
Clark College
Vancouver, WA06-1991
High School Diploma -
Hudson's Bay High School
Vancouver, WA06-1989
Skills
- Patient management
- Team management
- Organization and time management
- Quality assurance
- Effective communication
- Customer service
Objective
- Currently looking for part time work outside of dentistry that requires strong customer service skills. Ideally working for a local business in Portland OR.
Certification
- Certified Dental Assistant
- Current radiology license
- EFDA
- AADOM
References
References available upon request.
Timeline
Dental Practice Manager
Lake Oswego Dentistry
04.2002 - 07.2023
Dental Assistant Instructor
Concorde Career Colleges
06.1998 - 04.2001
Some College (No Degree) -
Clark College
High School Diploma -
Hudson's Bay High School
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