Kristi Clements

Assistant Store Manager

Carters Oshkosh

South Windsor, CT

07.2023 - 11.2024

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Supervised a team of ten employees and provided ongoing training to ensure high levels of customer satisfaction.
Ensured compliance with all safety regulations throughout the store premises.
Provided leadership support during peak business hours by motivating staff members to meet targets, and to always make the customer feel comfortable and welcome.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information daily.
Answered customer questions, and addressed problems and complaints in person and via phone.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Coached and developed store associates through formal and informal interactions, also answering any questions they might have to help strengthen results for retail productivity.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Completed thorough opening, closing, and shift change functions to maintain operational standards and cleanliness each day.
Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements, so I could ensure the best results.