Kristi Craig
Peyton,CO
Summary
Innovative and passionate Senior Technical Leader with 25+ years of diversified IT experience. Specializing in DevOps and Site Reliability Engineering, with a proven track record of building and leading high-performing teams in complex, fast-paced environments. Hands-on expertise in leveraging a shift-left approach to support the design and execution of large-scale software development and operations engineering initiatives. A turnaround specialist and thought leader with extensive experience in formulating a vision, outlining strategy, and guiding teams to transform vision into execution.
Overview
11
11
years of professional experience
Work History
Manager, DevOps & Reliability Engineering
Terumo Blood & Cell Technologies
Denver, CO
10.2021 - Current
- Lead and mentor a high-performing team of DevOps Engineers and one Sr. System Administrator, supporting both onshore and offshore resources. Foster a culture of collaboration, innovation, and continuous improvement across 35 development teams comprising 175 developers
- Strategically and tactically manage DevOps initiatives, driving efficiency, reliability, and performance
- Administer a $2MM budget encompassing software renewals and capital expenditures for datacenter infrastructure
- Implemented modern DevOps practices using infrastructure as code (IaC), Ansible, and CI/CD automation, enabling the development of efficient, reliable, and repeatable processes
- Maintain a robust, scalable, and secure infrastructure environment to support rapid development and deployment cycles
- Ensure the uptime and reliability of on-premises datacenter, device labs, and Azure resources, achieving a .99999 (five nines) uptime in the datacenter
- Monitor and manage system performance, proactively identifying and resolving potential issues to minimize downtime and disruptions
- Implement and oversee disaster recovery and backup strategies, ensuring data integrity and availability during system failures
- Utilize monitoring and alerting tools for real-time visibility into system health and performance, enabling rapid incident response
- Collaborate with compliance teams to ensure all DevOps and SRE practices align with regulatory requirements, enhancing overall product safety and reliability
Sr. Manager, DevSecOps
National General Insurance an Allstate Company
Dallas, Texas
10.2017 - 10.2021
- Key contributor in the enhancement of National General's financial performance, leading a successful DevOps Engineering team to implement automated software delivery solutions
- Designed CI/CD automation for 4000 repositories and 3500 applications, facilitating 90,000 deployments to production and lower environments annually
- Led the seamless transition of 11 business units to Azure DevOps cloud platform, transferring a total of 2,000 applications and allocating resources for over 1,500 employees
- Responsible for ensuring software compliance as it relates to SOX, PCI & HIPAA. Participate in user access reviews and internal audits in preparation for review from external auditors
Vice President, Technology & Infrastructure
File & ServeXpress
Irving, TX
12.2016 - 07.2017
- Planned and executed organization's IT roadmap, ensuring implementation and maintenance of infrastructure with $3MM budgetary responsibility
- Directed and oversaw daily operations for cross-functional teams, including Systems Operations, Application Operations, Enterprise Architecture, Database Administration, and Client Support, across both domestic and international locations
- Led the strategic consolidation of seven datacenters into two, resulting in annual savings of over $1 million. Spearheaded the implementation of comprehensive disaster recovery and business continuity plans, ensuring operational resilience and continuity
Manager, Development Operations
File & ServeXpress
Irving, TX
01.2016 - 12.2016
- Directed high-quality .NET/C# and C++ SaaS application delivery and deployment, leveraging Agile software methodologies
- Led four onshore software development teams of 12 developers, strategically augmenting with offshore resources to optimize efficiency. Guided the design and delivery of commercial SaaS solutions, leveraging the full Microsoft stack for robust and scalable implementations
- Engaged with Executives, Software QA, Product Management, Program Management, Infrastructure, and Solutions Architecture teams to ensure strategic alignment and consistently achieve delivery timelines
Manager, Technical Services
Check-6 Training Systems
Fort Worth, TX
01.2013 - 01.2016
- Hands-on technical leader directing the delivery of high-quality SaaS solutions to a global clientele. Managed a development team of five, overseeing the design and support of .NET/C# web applications and C++ training simulation applications
- Led cross-functional teams, including Software Development, Program Management, Software Configuration Management, Quality Assurance, and Project Management, to successfully meet all milestones throughout the Software Development Lifecycle
Education
Bachelor of Arts - Management Information Systems
Dallas Baptist University
Dallas, TX12-2020
Skills
- Servant Leadership
- Strategic Vision and Planning
- Team Leadership and Mentorship
- Problem-Solving and Decision-Making
- Budget Management
- Process Improvement
- Agile Software Development
- Systems Engineering/Operations Management
- Disaster Recovery
Technical Skills
- Application Security (SAST/SCA)
- Cloud Platform (Azure)
- Containerization (Azure Kubernetes Services/Docker)
- Infrastructure as Code
- Operating Systems (Windows/Ubuntu)
- Development IDEs (Visual Studio/VS Code)
- Virtualization (VMWare/vSphere/vCenter)
Timeline
Manager, DevOps & Reliability Engineering
Terumo Blood & Cell Technologies
10.2021 - Current
Sr. Manager, DevSecOps
National General Insurance an Allstate Company
10.2017 - 10.2021
Vice President, Technology & Infrastructure
File & ServeXpress
12.2016 - 07.2017
Manager, Development Operations
File & ServeXpress
01.2016 - 12.2016
Manager, Technical Services
Check-6 Training Systems
01.2013 - 01.2016
Bachelor of Arts - Management Information Systems
Dallas Baptist University
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