Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Czirok

Stow,OH

Summary

Analytical Accounts Receivable Manager with successful career supervising a team of 42 personnel members, including training, work allocation and problem resolution. Skilled in financial analysis, identifying and resolving complex issues, accounts receivable processing and collections. Effective leader with 18 years of hands-on experience in DME industry.

Overview

17
17
years of professional experience

Work History

Account Receivable Manager

Edwards Health Care Services
10.2021 - Current
  • Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Streamlined invoicing and payment systems, resulting in improved cash management.
  • Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
  • Implemented new collection strategies that led to the recovery of lost revenue.
  • Analyzed aging reports and provided recommendations for improving collections efforts.
  • Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
  • Spearheaded process improvements that resulted in increased accuracy of billing information and reduced discrepancies.
  • Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.

Patient/Posting Receivable Manager

Edwards Health Care Services
05.2019 - 10.2021
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Claims Supervisor

Edwards Health Care Services
01.2011 - 05.2019
  • Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
  • Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
  • Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
  • Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
  • Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
  • Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
  • Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
  • Determined proper course of action for claims processing.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.

Customer Service Representative

Edwards Healthcare
10.2006 - 01.2011
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Education

High School Diploma -

Aurora High School
Aurora, OH
06.2001

Skills

  • Report Reviewing
  • Transaction Processing
  • Statement Preparation
  • Account Reconciliation
  • Financial Reporting
  • Account Analysis
  • Accounts Receivable
  • Financial Records and Reporting
  • Process Improvement
  • Staff Training
  • Problem Solving
  • Financial Analysis

Timeline

Account Receivable Manager

Edwards Health Care Services
10.2021 - Current

Patient/Posting Receivable Manager

Edwards Health Care Services
05.2019 - 10.2021

Claims Supervisor

Edwards Health Care Services
01.2011 - 05.2019

Customer Service Representative

Edwards Healthcare
10.2006 - 01.2011

High School Diploma -

Aurora High School

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Kristi Czirok